Yyyyyy x. yyyyyy
Dynamic, articulate and ambitious Information Technology Professional with a Bachelors Degree in Network Administration and Comp TIA A+ and Net+ Certifications, eager to contribute advanced technology, troubleshooting and customer service skills toward supporting the goals of a progressive employer. Strong understanding of network infrastruxxxxxxure, business system applications and hardware/software support requirements. Ability to drive IT management initiatives to maximize performance and serve the needs of end-users. Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients.
Meet Deadlines & Exceed Expexxxxxxations
Quick to Foster Confidence/Gain Trust
Maintain Current Industry Knowledge
Excellent Communication Skills
Detail Oriented and Organized
Networking and Computer Systems
Troubleshooting and Diagnostics
Installations and Upgrades
VPN and DNS Server Configuration
Configure Print/File Applications
Ghosting and Virtual Machines
Terminal Services/FTP Configuration
Manage NTFS Permissions
Add Computers to Domain
Manage Phone Systems
Manage Help Desk Applications
2005 to Present: Fair Haven Community Health, Fair Haven, XXXXXX - IT Systems Coordinator
Provide critical help desk, troubleshooting and resolution for key IT systems funxxxxxxionality; manage 6 satellite locations and maintain network applications, hardware and software performance for 172 laptops and networked printers.
Install remote access for school based satellite locations; lead server migration axxxxxxivities and effexxxxxxively manage VOIP applications for 252 phones on 7 sites.
Implement IT back up policies for onsite and offsite locations; ensure optimized wireless connexxxxxxivity, help desk ticket system processes and intranet site performance, currently a key team member for implementation team tasked with managing praxxxxxxice management system installation.
Effexxxxxxive problem solver with technical discipline, business acumen, and talent for praxxxxxxical implementation.
Talent for fostering and leveraging collaborative relationships with internal and external resources to shorten projexxxxxx and development cycles, improve company effexxxxxxiveness, optimize produxxxxxxivity, and reduce costs.
Ability to interpret and translate technical language and deliver presentations to audiences of all levels.
Lead infrastruxxxxxxure development with a focus on long term delivery and ongoing strategy for internal clients.
2004 to 2005: Xxxxxx Hypodermics, Wallingford, XXXXXX - Wire Elexxxxxxric Discharge Machine Operator
2001 to 2003: Fansteel Vr. Wesson, Plantsville, XXXXXX - PCD\CBN Grinder (Diamond Tip)
2000 to 2001: Pinkerton Security, Wethersfield, XXXXXX - Security Officer
1999 to 2000: Chromium Process, Shelton, XXXXXX - Assistant Plater
American Intercontinental University - Bachelors Degree, Network Administration
American Intercontinental University - Associate Degree, Information Technology
Branford Hall Career Institute, Southington, XXXXXX - Computer & Networking Technology
Comptia A+ & Net+ Certifications
Yyyyyy x. yyyyyy
<Hiring Contaxxxxxx Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as an IT Administrator and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
During my comprehensive career, I have gained considerable process improvement, customer service management and technology integration experience. I have provided critical support to high volume end users, and direxxxxxxly impaxxxxxxed the effexxxxxxiveness of business operations.
I view the technical support that I provide as a critical element to the organizations success, and consider IT to be a strategic partner to all business units. I have the ability to remain calm in crisis situations and provide guidance and reassurance for end users experiencing technical difficulties. My reputation for providing accurate and dependable IT support is well earned, and my dedication to customer service is paramount to my success. I am highly familiar with systems architexxxxxxure, integration processes, and the critical importance of maintaining a grasp on evolving next generation technologies in a rapidly changing landscape.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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