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career objective
results-driven leader eager to contribute expertise in administrative operations, team building, customer service, and accounting toward actively supporting a progressive organization in optimizing bottom-line performance
profile
ø offer numerous years of experience, with expertise in medical billing and electronic claim submission, information management, insurance verification and follow-up, accounts payable and accounts receivable, and reporting
ø depth of knowledge in cpt/icd9 coding, medicare / medicaid policies, and third party payer policies; ensure compliance with managed care contracts and hipaa regulations
ø promote client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve customer and billing issues
ø strong supervisory experience building, training, and leading top-performing support teams responsible for outstanding recovery rates
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; administer payroll
ø dynamic analytical, communication, presentation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
ø sharp technical proficiencies including microsoft office (word, excel, powerpoint, access), and lotus 123
~ key achievements ~
- led highly productive 55-member team in efficiently and accurately acquiring and entering high volume of medical documents necessary for liberty medical to process and ship diabetic supplies to patients; achieved and maintained 24-hour turnaround time
- as manager of liberty medical s document acquisition department, introduced process improvements responsible for reducing the number of incomplete medical documents by 90% within one year
- successfully drove all aspects of operations for own electronic claim management company supporting three busy physicians; eliminated more than 50% of one physician s outstanding receivables within 6-month timeframe
- demonstrated dynamic leadership skills in effectively training, developing and leading a high-performance 8-member team at national diabetic pharmacies; optimized performance in procedural and guideline compliance, insurance processes, patient billing, and customer service
professional experience
liberty medical, salem, va 2002 c 2009
manager, document acquisitions department
precision processing solutions, roanoke, va 1999 c 2002
owner / operator
national diabetic pharmacies, salem, va 1996 c 1999
accounts receivable supervisor
browning ferris industries, altamonte springs, fl 1995 c 1996
accounting clerk
associates financial services, orlando, fl 1993 c 1995
assistant manager / real estate coordinator
education
university of central florida, orlando, fl
finance studies
university of oklahoma, norman, ok
finance studies
~ professional development ~
dale carnegie leadership training for managers ~ hippa training ~ osha training
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