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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute public service expertise as well as strong customer service skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • offer solid and progressive academic training and hands-on experience within public service, security management and criminal justice capacities.
  • over 9 years experience in client-focused industries focused on delivering world class customer service.
  • in depth expertise in modern warehousing, purchasing procedures and inventory procedures.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • track record for diagnosing complex problems and consistently delivering effective solutions.
  • technically proficient in windows xp, windows 2000, windows office suite; type 60+ wpm.

 

professional experience

 

customer service clerk houston police department                                                                                                       2006

  • actively serve within the record division of the houston police department, responsible for inputting and maintaining automobile data.
  • efficiently handle high-volume phone lines, processing public requests regarding information on towed and seized vehicles.
  • consistently greet customers with courtesy, providing the public with information and assistance.

 

sales representative marketing concepts, inc.                                                                                                     2006

  • effectively trained and directed new staff and actively collaborated in operation functions such as evaluating performance and providing guidance/mentoring.
  • responsible for conducting 20-30 marketing and sales transactions daily, ensuring customer satisfaction.
  • consistently report to supervisors on daily transactions, including account transactions and sales quotas.

 

stock room clerk wal-mart                                                                                                                          2003-2006

  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts while maintaining consistent sales.
  • serving as department team lead, handled all decisions regarding type and amount of bulk purchasing.
  • utilized extensive knowledge of zoning, stocking and merchandising in maintaining company standards.

 

cashier/stock room clerk h.e.b. pantry foods grocery store                                                                  2001-2002

  • promoted to lead shift stocker for exceptional on-the-job performance, assisting managers in handling all operations to ensure steady flow of business.
  • successfully managed large amounts of money on behalf of company, ensuring accurate counts.

 

cashier gerland s food fair, inc.                                                                                                                  2000-2001

  • responsible for all cash and credit card transaction management on behalf of grocery store.
  • entrusted to close and secure store on behalf of management; handled all store transactions.

 

stock room clerk sam goody/f.y.e.                                                                                                                     2000

  • effectively stocked a broad range of entertainment, ensuring display and marketing accuracy and effectiveness.

 

professional education

 

bachelor of science in criminal justice/security management university of houston downtown              2007-2009

 

coursework in international business & psychology san jacinto college                                                   2001-2003

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