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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute public service expertise as well as strong customer service skills and communication talents toward actively supporting an organization in maximizing performance.
profile
- offer solid and progressive academic training and hands-on experience within public service, security management and criminal justice capacities.
- over 9 years experience in client-focused industries focused on delivering world class customer service.
- in depth expertise in modern warehousing, purchasing procedures and inventory procedures.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- track record for diagnosing complex problems and consistently delivering effective solutions.
- technically proficient in windows xp, windows 2000, windows office suite; type 60+ wpm.
professional experience
customer service clerk houston police department 2006
- actively serve within the record division of the houston police department, responsible for inputting and maintaining automobile data.
- efficiently handle high-volume phone lines, processing public requests regarding information on towed and seized vehicles.
- consistently greet customers with courtesy, providing the public with information and assistance.
sales representative marketing concepts, inc. 2006
- effectively trained and directed new staff and actively collaborated in operation functions such as evaluating performance and providing guidance/mentoring.
- responsible for conducting 20-30 marketing and sales transactions daily, ensuring customer satisfaction.
- consistently report to supervisors on daily transactions, including account transactions and sales quotas.
stock room clerk wal-mart 2003-2006
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts while maintaining consistent sales.
- serving as department team lead, handled all decisions regarding type and amount of bulk purchasing.
- utilized extensive knowledge of zoning, stocking and merchandising in maintaining company standards.
cashier/stock room clerk h.e.b. pantry foods grocery store 2001-2002
- promoted to lead shift stocker for exceptional on-the-job performance, assisting managers in handling all operations to ensure steady flow of business.
- successfully managed large amounts of money on behalf of company, ensuring accurate counts.
cashier gerland s food fair, inc. 2000-2001
- responsible for all cash and credit card transaction management on behalf of grocery store.
- entrusted to close and secure store on behalf of management; handled all store transactions.
stock room clerk sam goody/f.y.e. 2000
- effectively stocked a broad range of entertainment, ensuring display and marketing accuracy and effectiveness.
professional education
bachelor of science in criminal justice/security management university of houston downtown 2007-2009
coursework in international business & psychology san jacinto college 2001-2003
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