Seeking opportunity as a Membership Assistant where exceptional sales and customer service expertise, outstanding communication skills, and considerable organizational skills will provide an immediate and positive impact.

 

 

         Active member of the American Museum of Natural History for 14 years.

         Reliable, team-focused, and versatile with polished interpersonal skills and an unwavering focus on ensuring 100% customer satisfaction.

         Extensive experience in office operations, retail sales, assisting customers, managing inventory, and maintaining an exemplary store appearance.

         Well-developed telephone etiquette and clear speaking voice from 8+ years in a call center environment.

         Available to work weekends and holidays. 

         Solid reputation for leadership attributes, enthusiasm, and ability to establish instant rapport with customers.

  

 

The College Board, 2002 to Present

Call Center Specialist

• Proactively contribute to driving successful call center operations by delivering prompt and courteous customer service.
• Swiftly respond to inquiries, issues and requests in accordance with established company policies and procedures.
• Research, evaluate and expeditiously resolve caller problems or complaints.

• Process orders for internal staff, complete requests for information (W-9 s vendor applications, sole source letters) and prepare a broad range of reports.

 

Prior roles:

 

Office Assistant, Network Event Theater®, 1997 to 2002

Listings Agent & Receptionist, Manhattan Apartments, Inc. brokerage firm, 1996 to 1997

Sales Clerk, The Hero s Journey (New Age Gift Shop), 1995 to 1996

Personnel Administrative Assistant / Receptionist, Towers Records, 1993 to 1995

Administrative Clerk / Receptionist, Actor s Equity Association (AEA), 1985 to 1993

 

 

IBM/compatible PCs; Corel WordPerfect for Windows; Microsoft Word and Excel; KANA e-mail

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Please accept this letter and accompanying resume in application for the Membership Assistant position that is currently available.  In advance, thank you for your time and consideration.

 

In addition to being a long-time member of the museum, I ve gained extensive experience in customer service environments with particular strengths in sales and relationship-building. To complement these qualifications, I offer proven strengths in general office operations, researching and responding to customer inquiries, promoting and selling merchandise, and preparing regular reports.

 

If selected for this opportunity, you will find me to be a self-motivated professional and stellar leader committed to supporting the museum in achieving its objectives through resourcefulness, integrity, and exemplary communication skills. I am confident that I could be a valuable asset to the American Museum of Natural History, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure meeting with you on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the Membership Assistant position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to the museum as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy