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yyyyyy x. yyyyyy

                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com                                         

 

career objective                              

results-oriented technical and administrative support specialist eager to contribute superior customer service, operational management, and computer skills toward supporting a progressive organization seeking a driven and productive team member

 

profile                                                

offer numerous years of progressive experience performing multiple support functions, with expertise in:

ø  providing effective and efficient technical assistance for a high volume of client requests via telephone, email, and web-based systems; proficiently diagnose, troubleshoot and resolve issues

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and rectify escalated customer issues

ø  leading and directing top-performing support teams, as well as collaborating with other departments to provide a fully integrated customer experience

ø  proactively updating and maintaining web sites, browsers, and software; ensuring that clients and users are aware of changes, creating coherent instructional texts

ø  managing office administration including documentation, bookkeeping and accounting, inventory control and ordering, and oversight of daily operations

ø  solid experience performing human resources duties including hiring and training staff, developing and implementing policies and procedures, creating employee handbooks and orientation materials, and handling internal personnel situations

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

software: microsoft word, outlook, outlook express; eudora; internet explorer; netscape; firefox; opera;   safari; mac mail

 

operating systems: windows 95, 98, me, 2000, and windows xp; mac os 7.5 through 10.4; linux; unix

 

networking: lan, wan, pop, smtp, isdn, dhcp, tcp/ip, wins, dns

 

professional experience                

technical support level iv, activant eclipse, hyannis, ma                                                      2007 c present

 

office manager & technical support, cape.com, inc., mashpee, ma                                            1999 c 2007

 

administrative assistant, rehabilitation hospital of the cape and islands, sandwich, ma              1995 c 1999

 

administrative assistant, riverview school, sandwich , ma                                                           1991 c 1995

 

education                                           

suffolk university, hyannis, ma                                                                      anticipated completion may 2009

studies toward bachelors degree in business administration

 

cape cod community college, hyannis, ma                                                                                     may 1997

associate of arts in liberal arts, phi theta kappa (international honor society of the two year college)

 

 

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