career objective                              

results-driven office administration and customer support specialist eager to contribute superior managerial, technical, and client relation skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer numerous years of progressive experience with expertise in office administration and management, it support, and sales and customer relations

ø  coordinate logistics and respond to customer inquiries to ensure maximum levels of client satisfaction and retention

ø  provide technical support; carry out hardware and software installations, upgrades, maintenance procedures, and repairs

ø  solid experience in directing human resources, overseeing payroll and workers comp, obtaining international work visas and renewing licenses; accurately manage corporate bookkeeping and accounting, insurance, and lien releases

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality service

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

office manager, competition erecting inc., dubai, uae                                                              2007 c 2008   

• successfully steered all aspects of office administration and actively assisted the president and managing director at the dubai branch of this full-service rigging company; additionally provided it support
• executed accounting and financial duties; managed accounts receivable/payable, regularly balanced general ledger and reconciled accounts
• performed human resources responsibilities, administered payroll and benefits, and oversaw workers compensation claims process

 

office manager, h.p. forming int l ltd., san diego, ca                                                             2002 c 2007

• provided a broad range of support functions for this long-standing construction company; managed it operations as well as office administration
• directed human resources and back-office activity including payroll, benefits, and claims administration, financial management and banking, and lien releases
• proficiently served as executive assistant to the president and worked on special projects as assigned

 

onsite technical support, voyus canada, inc., vancouver, bc                                                  1998 c 2001

• effectively provided superior onsite user support and network administration for this leading supplier of technical services; consistently achieved outstanding levels of client satisfaction
• efficiently installed, maintained, upgraded, and diagnosed issues with hardware and software; trained users on computer and program usage

 

systems upgrade, 562327 bc ltd., vancouver, bc                                                                               1998

• offered excellent customer service and assistance with installing pc hardware, upgrading all operating systems, and maintaining server and workstations

 

traffic/inside sales - customer service, seaprime seafoods inc., vancouver, bc                      1994 c 1998

• contributed to the establishment of new technological systems and worked closely with software vendor; managed 150 international accounts and performed all related accounting functions
• trained end users, provided help desk services, and provided network support as necessary to ensure continually smooth internal operations

 

 

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hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience is providing comprehensive administrative, technical, and customer support.  i excel at ensuring smooth operations and am adept at performing a broad range of concurrent responsibilities including office management, it administration and maintenance, human resources, and accounting duties.  my dynamic communication skills coupled with my sharp technical acumen have consistently proven instrumental in my success at developing and implementing highly effective solutions. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy