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yyyyyy x. yyyyyy
119 cimarron trail #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
results-driven professional eager to apply dynamic customer service and administrative skills toward optimizing performance to ensure company success.
profile
- dedicated professional offering 7 years solid and progressive experience in customer service, business support and administrative operations.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- recognized as first manager in district to receive 3 of the highest incentive targets in one month.
- dynamic communication, multi-tasking, problem solving, and relationship management skills.
professional experience
store manager cottonwood financial 2009-2010
- sharp business acumen and experience in managing broad scope of operations, from local marketing initiatives and forecasting business goals to collecting past-due accounts and processing loans.
barista javameup 2008-2009
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction.
warehouse supervisor tony's coffees and teas 2006-2008
- actively managed a broad range of warehouse operations, from supply purchasing, shipping/receiving and invoicing to inventory tracking, training staff and administrative duties.
home and office cleaner absolutely clean 2006
- efficiently cleaned residential and commercial properties, while also assisting owner in training employees and expanding clientele base.
receptionist herban therapies day spa 2006
- oversaw all front desk operations, including scheduling appointments, answering phones, selling memberships, and processing payments.
csr parker services/nintendo of america 2005-2006
- skillfully assisted customers with home network troubleshooting, game troubleshooting and router setup.
sales associate girl's night out boutique 2004-2005
- successfully steered sales operations to generate high volume growth and revenue.
food service worker sweet addition restaurant and candy store 2003-2005
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
technical proficiencies
microsoft office suite, windows 98/me/2000/vista, quickbooks great plains, cash wise, and kronos
60+ wpm/10 key
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