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yyyyyy x. yyyyyy
7035 blair road nw #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.
profile
- dedicated manager offering over 27 years of solid and progressive experience in business operations, employee development and customer services.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- technically proficient in microsoft office suite, star reveiver, inventorya, arrival, and agent.
selected accomplishments
~ received annual
bonuses for operating under quarterly budget, 2007-2010 ~
~ most-improved branch in sales and customer satisfaction ~
professional experience
customer operations manager pitney bowes management systems: cisco systems 2001-present
- facilitate productive communication between employer and global fortune 500 client, ensuring the delivery of quality customer service vital to sustaining and growing account.
- sharp business acumen and experience in managing broad scope of operations, from sorting incoming and outgoing shipments to developing monthly reporting metrics and managing budget/ labor reports.
team lead pitney bowes management systems: us congress 2002-2004
- effectively trained and directed 15-member staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
- oversaw the safe and confidential delivery of mail and packages to members of the house of representatives, senate and library of congress.
catering manager/sous chef georgetown caterers 1993-2004
- proficiently managed start to finish catering operations, including food preparation, packaging, meal delivery, and clean up.
manager cpi photofinishing 1993-1996
- successfully steered business and sales operations to generate high volume growth and revenue on behalf of company.
machine operator/customer service associate hase letterwear 1983-1996
- facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
professional education
travel service
industry culinary school, 1993 ▪ certificate in massage therapy, 1996
level 1 reiki practitioner, 1996 ▪ level 2 reiki practitioner, 2010
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