career objective

 

results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding senior-level sales / service support role within a dynamic and successfully progressive organization.

 

profile

 

ø  offer over 28 combined years of solid experience in customer service, sales, and telecommunications specialist roles, including extensive expertise within operational support capacities.

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive manner while maintaining high quality standards and exceptional work ethics.

ø  excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives while contributing proven business acumen and sharp troubleshooting abilities.

ø  effectively apply dynamic communication and interpersonal relationship-building skills toward guaranteeing the delivery of quality customer service.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations, both in-person and via telephone.

professional experience

 

telecommunications operations i                                                                                                2003 c 2007

ø  provided optimal telecommunications-based support utilizing the avotus call accounting system, including accurately keying in mac information and effectively running necessary reports utilizing ftp.

ø  successfully maintained the overall integrity of system-wide operations, while concurrently providing qualified users with administrative viewing rights to telephone records.

 

business dispatcher                                                                                                                    2001 c 2003

ø  proactively handled all incoming dispatch calls within a high-volume, fast-paced call center environment, along with managing the dispatch of qualified technical personnel to various sites to perform necessary problem resolution and uphold superior company performance standards.

 

directory assistance operator                                                                                                      1998 c 2001

ø  effectively processed directory assistance requests and maintained a smooth-running operational environment by utilizing diplomatic customer service skills, sharp troubleshooting techniques, and solid decision-making abilities.

 

senior customer representative maintenance group                                                                 1995 c 1998

ø  efficiently generated required maintenance quotes for account executives, ensuring corporate-based policies and procedures were adhered to at all times within the accurate delivery of information.

 

maintenance sales associate                                                                                                       1993 c 1995

ø  generated exceptional sales revenue through the proficient processing of company-wide maintenance contracts, along with performing essential telephone follow-up activities to ensure optimal customer satisfaction.

ø  served as relief supervisor in management absence, including promptly assessing departmental conflict situations by redesigning work assignments for various personnel, thus eliminating idle time and interpersonal complaints.

 

senior customer representative                                                                                                  1990 c 1993

ø  maintained accountability for the issuance of customer renewal orders and maintenance proposals within a fast-paced, deadline-driven environment, as well as initiating a dynamic solution to inadequate coverage of referrals which resulted in the timely processing of requests and a reduction in overall delays.

 

various additional operational support positions held (1980 c 1990)

 

education

 

master s degree in fine arts                  bachelor of fine arts degree                      associate of arts degree

california state university                          brooks institute                       santa barbara city college