career objective                              

accuracy-oriented mortgage specialist eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer as a driven and productive team member

profile                                                

ø  offer numerous years of experience in the lending industry, with expertise in customer service, risk assessment, and regulatory compliance for real estate and non-real estate loans

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully resolve escalated issues

ø  obtain, prepare, and review all relevant documentation to accurately evaluate potential risk; expertly analyze complex financial statements, capital and reserves, property valuation, credit scores, debt and loan-to-value ratios, and cash flow

ø  solid understanding of tax returns, pay stubs, w2s, mortgage notes, appraisal reports, title searches, credit bureaus, trust agreements, and other documents

ø  work closely with interdisciplinary management teams to resolve instances of misrepresentation

ø  apply depth of industry knowledge towards training staff members and instructing real estate brokers on proper handling procedures

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  strong practical understanding of underwriting guidelines and regulations; maintain highest ethical standards at all times

ø  sharp technical proficiencies including microsoft excel, word, and powerpoint

professional experience                

greenpoint mortgage, downers grove, il                                                                                               2000 c 2001

senior quality assurance analyst                                                                   

 

new century mortgage, schaumburg, il                                                                                                 1998 c 1999

residential loan underwriter

 

greenpoint mortgage, oakbrook, il                                                                                                       1997 c 1998

residential loan underwriter

 

household international, prospect heights, il                                                                                         1989 c 1997

loan underwriter, household finance corporation (1996 c 1997)                                                           

senior real estate foreclosure specialist, household finance corporation (1994 c 1996)                                 

senior real estate collections representative, household finance corporation (1993 c 1994)   

collections analyst / customer service representative, household retail services, inc. (1992 c 1993)              

administrative assistant, household finance corporation (1989 c 1992)

 

~ community activity ~

literacy volunteers of america ~ hesed house

education                                           

waubonsee community college                                                                                                             2007 c 2008

general studies

 

education and training corporation                                                                                                        1998

fha processing and underwriting certificate

 

maccormac college                                                                                                                              1994

diploma of paralegal studies