xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven technology and business services professional eager to contribute dynamic management and business development toward actively supporting a progressive organization in optimizing operational and revenue performance.

profile

ø  offer extensive experience in corporate business process analysis and system enhancements.

ø  comprehensive background in document writing and assembly, business-to-technology translation, and sdlc implementation.

ø  effectively define, develop, and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully hires, trains/develops, mentors, and leads top-performing teams committed to providing superior service.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  dynamic communication, presentation, relationship building, and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

ø  areas of expertise include technology, management, accounting, project management, business/systems analyst, and technical writing.

career achievements

ø  conducted comprehensive review and analysis of daily operations in order to identify process improvement opportunities and optimize productivity, profitability, and efficiency, while reducing overhead.

ø  successfully identified and resolved system bottlenecks instrumental to boosting workflow and system processes.

ø  promoted superior customer service and collaborated directly with numerous high-profile clients including el dorado bank, benefit land title, fidelity national title, data pro services, and optima information solutions.

ø  managed banking operations, with full responsibility for a deposit base of $90 million.

ø  consistently operated below salary budget through reorganization and training.

professional experience

optima information solutions, first american title - santa ana, ca                                        2000-2007

v.p. technology & business processes, chief information officer

 

  contributed dynamic leadership skills in managing all aspects of multiple projects, with full accountability for overseeing progress and identifying system specifications, conversion requirements, yyyyyy x. yyyyyys, roadblocks, and milestones to meet departmental financial and operational goals. 

  proactively built and established key relationships and liaised effectively between senior management, offshore business partners, software development team, vendors, and internal and external customers.

  relied upon to lend technical expertise in providing desktop and network support to the user community, technical staff, and offshore groups, ensuring efficient and accurate application of major systems and subsystems.

  applied advanced communication and technical skills toward creating and maintaining system requirement, functional specifications, testing, and training documents for proprietary software application.

  exhibited solid leadership qualities in coordinating and leading training sessions for proprietary and packaged software applications, and company product fulfillment procedures.

 

 

 

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yvette clouthier                                                                                                                                     page 2 of 2

 

keep it balanced                                                                                                                 1995-2004

owner/operator, business services consultant

 

  demonstrated sharp business acumen in managing projects, training, installing support, and assisting in the development of software applications and network systems.

  effectively contributed it expertise, as well as administrative talents, toward strategically developing and implementing processes that maximize containment of threats, risks, and vulnerabilities compromising computing environment integrity.

  liaised diplomatically between clients, software developers, and hardware vendors, applying extensive it skills and experience and illustrating advanced communication skills.

  proficiently steered payables, receivables, invoice preparation, bank reconciliation, w-9/ 1099 preparation, payroll processing, and development/implementation of monthly charts and spreadsheets, demonstrating solid understanding of accounting practices and principles.

  spearheaded diverse hr activities ranging from staffing, training, and performance evaluation to workflow planning, policies/procedures development, and department reorganization.

  contributed to business development by using proactive telephone prospecting techniques to generate new customers.

 

prior experience

 

landmark bank - la habra, ca

a.v.p., client service manager                  

 

sunwest bank - newport beach, ca

operations manager

 

commercial center bank - santa ana, ca

operations manager

education & professional development

  business administration - coastline community college (fountain valley, ca)

  microsoft windows, ms office applications, visio, ms project, crystal reports, general desktop support, system networks, relational database, sql and xml - new horizons computer learning center

  map management development program

  cal manage for excellence program - state fullerton

technical skills

  microsoft windows, ms office applications, visio, ms project, crystal reports, altiris, general desktop support, computer system networks, relational database, sql, and xml

  internal & external interface environment: vms res direct, real ec, wintrack, els/la.com, adec/dsi, fastsearch, fares, idm, dataquick, fslvi

 

 

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive organizational processes/procedures to streamline operations, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have continually advanced in corporate business process analysis and system enhancements.  i offer a comprehensive background in document writing and assembly, business-to-technology translation, and sdlc implementation.  among my accomplishments, i consistently identified and resolved system bottlenecks instrumental to boosting workflow and system processes.  i have also managed all aspects of banking operations, with full accountability for a deposit base of $90 million.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

yvette clouthier

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

 

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your yyyyyy x. yyyyyys, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

yvette clouthier