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yyyyyy x. yyyyyy

                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com                   

 

career objective                              

results-driven mortgage loss mitigation and foreclosure specialist eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer in optimizing financial and operational performance

profile                                                

offer six years of progressive experience in the mortgage loss mitigation/foreclosure industry, with expertise in:

ø  start-to-finish loan processing in fast-paced environments; dynamic organization, prioritization, and time management skills

ø  acquiring documents and verifying information to attain successful and expedient clearances; achieve outstanding levels of accuracy and quality

ø  demonstrated ability to perform multiple concurrent responsibilities while maintaining very high rates of client satisfaction

ø  ensure compliance with all company policies and procedures as well as government laws and regulations; implement quality assurance techniques

ø  excellent communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  bilingual in spanish and english; capable of reaching diverse client base

ø  strong technical proficiencies including ms office (word, excel, access, outlook), 10-key, multi-line phone systems, and operating office machinery; type 65 w.p.m.

professional experience                

citimortgage, irving, tx                                                                                                 2005 c present

mortgage loan coordinator

  • successfully facilitate timely closings and steer all aspects of the loan process; consistently achieve corporate recognition for superior customer service, call quality, processing volume, and turn time
  • accurately obtain, prepare, and review all relevant documentation for loans up to $1.5 million; review and clear title reports; investigate and validate claims to consistently maintain a quality score above 90%
  • track all activity including status of pending loans, titles, and appraisals; compile and coordinate information vital to proper accounting procedures
  • provide comprehensive client support from product orientation through underwriting

 

omniamerican credit union, grapevine, tx                                                                    2002 c 2005     

administrative assistant / loan processor / funder

  • proficiently performed a broad range of duties including opening and reviewing client files, setting up new accounts, and administering loan disbursements
  • compiled and analyzed complex data to generate reports, statements, and forecasts instrumental to senior management in assessing performance
  • managed accounts payable, reconciled general ledger and dealership bank accounts, proactively monitored status of loan requests at multiple dealerships

education                                           

general studies, tarrant county college, north richland hills, tx                                    2000 c 2001

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