career objective

results-driven sales specialist eager to contribute excellent customer service, business development, and strategic planning skills toward supporting the employer in optimizing financial and operational performance

profile

ø  offer extensive customer service, sales, and operational management experience, with expertise in wireless communications, electronics,  instruments, music production software, automotive, and other retail sales

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals

ø  recipient of numerous awards and recognitions for outstanding sales performance and customer service

ø  solid record of hiring, training, and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to generate performance reports

ø  perform intensive business development functions to expand client base, and maintain communications with existing and previous customers to generate new revenues and secure contract extensions

ø  prepare and deliver winning sales presentations, conduct demonstrations, offer knowledgeable customer assistance, and provide recommendations on additional products and services

ø  create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities

ø  proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control

ø  dynamic communication, presentation, negotiation, and relationship management skills

~ technical proficiencies ~

microsoft word, powerpoint, and outlook ~ sonar producer ~ acid music production software  

professional experience

sales representative, verizon wireless                                                                                                   2001 c present

 

assistant manager / assistant to buyer / sales representative, nordstrom                                                  1994 c 1999

 

assistant manager, the limited                                                                                                                   1992 c 1994

 

sales representative, sheehy ford                                                                                                             1990 c 1992

 

sales representative, circuit city                                                                                                                1989 c 1990

 

sales representative, tarts electronics superstore                                                                                      1987 c 1989

 

assistant manager, melville corporation                                                                                                      1985 c 1986

 

~ additional experience ~

owner / operator, insert name of music production  business                                                         insert date c present

education & training

professional development c sales, customer service, and product training, verizon wireless

 

certification in light truck sales, ford marketing institute / northwood institute

 

general studies, strayer university