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yyyyyy x. yyyyyy

37 franklin st., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

abc@xyz.com

objective

 

general operations manager with 10+ years of experience eager to contribute exceptional marketing, financial, human resources, and project leadership expertise toward supporting a dynamic organization in optimizing bottom-line performance.

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areas of expertise

 

         proven success in total facility management inclusive of capital improvements/renovations, food and beverage operations, staffing, employee management, strategic planning, marketing, and financial administration.

         leverage superior team building capabilities and incentive-driven rewards to motivate, direct and inspire staff to exhibit productivity and service excellence, enhance personnel retention, and develop quality staff into outstanding leaders.

         accurately and diligently monitor company s fiscal status to strengthen profitability, cost control, and budget compliance; consistently exceed sales and revenue targets and expectations.

         excel in tracking and documenting spending to optimize multi-million dollar p&l (profit and loss) management with close attention to inventory control, risk management, and food and labor expenses.

         reputation for professionalism, solid judgment, problem solving abilities, and interpersonal skills; efficiently orchestrate efforts among vendors and contractors for capital expenditure projects.

         resourceful self-starter; set goals and develop action plans for attainment.

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professional experience

 

norwich bowling and entertainment center, norwich, ct, 2007 to present

general manager

  • spearhead business operations for bowling center including restaurant, lounge and arcade generating $2m annually.
  • oversee hiring, training and management of 45+ employees; created company s first-ever policy and procedures handbook.
  • managed total p&l including restaurant and bar, meticulously controlling costs related to food, liquor, supplies and labor.
  • apply excellent financial acumen to administer a/p and a/r, payroll processing, and tax preparation.
  • championed reversal of negative cash flow within six months by performing comprehensive monthly financial analyses, defining strategic pricing, steering strict budget compliance, and effectively directing sales and marketing functions.

 

continued

yyyyyy x. yyyyyy ~ page 2 of 2

 

professional experience continued

 

  • promoted, coordinated and hosted (pba) pro bowlers tour stop, successfully garnering attention and recognition for business.
  • revised and improved restaurant menu to increase food sales by 50%.

 

amf bowling centers worldwide, tulsa and norman, ok, 2001 to 2006

amf sheridan lanes      (60 lane, $3.5m revenue, full-service restaurant, 2 bars, pro shop)

amf rose lanes            (36 lane, $1.5m revenue, full-service restaurant, lounge)

amf norman lanes        (32 lane, $2m revenue, full-service restaurant, lounge)

general manager

         demonstrated exemplary leadership talents in directing and managing daily business activities encompassing sales, marketing, human resources, financial administration, p&l, and event planning/logistics such as for corporate parties.

         strategically strengthened labor relations among 75+ employees, drastically reducing staff turnover by 110%.

         hired, trained and mentored six assistant managers to advance to role as general manager.

         exercised strong prioritization, planning and analytical skills to conduct monthly market analysis, establish competitive pricing, collaborate with district manager in defining center s budget, and enhance financial performance of restaurant and bar.

         overhauled 3 underperforming locations affected by negative cash flow to achieve profitability by introducing staff discipline policy and procedures and implementing training programs.

         led sheridan lanes to rank #8 out of 360 amf bowling centers worldwide for highest revenue, and earned #1 place in region for outstanding customer service.

 

central park luxury high-rise condominiums,  tulsa, ok, 1996 to 2001   

property manager

         leveraged polished leadership expertise to oversee and ensure seamless management of  condominium complex comprised of 330 units in two towers, a work-out facility, tanning bed, 24 hour security, volleyball courts, tennis courts and convenient store.

         hired, trained, supervised, and directed staff of 38, implementing disciplinary measures as required.

         expeditiously scheduled, directed, and completed capital expenditure projects and renovations to successfully elevate property value by 75%.

         solely prepared and administered $2.5m budget and cost-effectively maintained accounts payable and receivable, payroll, tax functions, and provided financial data to board of directors.

         collected $40k in past dues by introducing penalties to encourage prompt payment.

         vigilantly screened all potential renters, established and communicated condo rental policies and procedures, and administered contracts.

education

 

bs, business management c northeastern state university, tahlequah, ok

 

as, accounting;  as, legal secretary c tulsa junior college, tulsa, ok

 

yyyyyy x. yyyyyy

37 franklin st., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

abc@xyz.com

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date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i offer an outstanding background in directing daily business operations, proficiency in staff development and management, and solid experience in profit and loss accountability, marketing management, vendor relations, driving sales growth, and orchestrating facility renovations from start to finish. to complement these qualifications, i offer strong expertise in budgeting, customer satisfaction, and financial administration which should prove instrumental as a general manager.

 

as a proactive contributor to your organization, you will find me to be a solutions-driven professional committed to supporting you in achieving your objectives through superior performance, experience, and leadership. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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