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Yyyyyy x. yyyyyy

8611 Kelso Terrace Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx abc@xyz.com

 

Operations Management Professional

Highly Skilled Transportation Industry Professional with a track record of consistent career progression and advanced levels of responsibility.  Ability to manage multiple tasks, perform against tight deadlines and interact with clients while maintaining a positive image for employer.  Self motivated with a willingness to learn new skills and accept additional responsibilities.  Strong supervisor with a reputation for being a fair and honest leader, with the skills to manage and motivate others to exceed performance expectations. 

Core competencies include:

 


   Strategic Planning

   P&L Accountability & Budget Management

   Labor Hours Management

   Excellent Communication Skills

   Meticulous Attention to Detail

   Business Analysis & Process Improvement

   Dispatch, Scheduling & Production

   Excellent Safety Record/OSHA Requirements


 

Professional History

 

Superior Time Services, Chantilly, VA                                                                                                       2008 to 2009

Operations Manager

   Provided day to day leadership and oversight for trucking fleet.

   Monitored and maintained labor costs, performed all scheduling, hiring and training of new drivers.

   Personally drove all commercial vehicles; delivered goods both locally and long distance.

   Secured new business opportunities, performed aggressive business development and sales to gain new clients and assisted in growing annual revenue results.

 

American Eagle Courier, INC. , Springfield, VA                                                                                      2003 to 2008 

Dispatch / Operations Manager

   Began tenure in position as a Dispatch Manager and gained promotion to Operations Manager.

   Provided leadership for day to day operations, managed inventory and payroll costs, and scheduled labor hours according to strict cost containment requirements.

   Provided ongoing training and mentoring to staff, and oversaw performance of 30 drivers.

   Key liaison for valuable DHL contract; delivered superior customer service, cultivated strong working relationships with DHL representatives, and ensured reliability of services.

   Maintained Dot certification, and ensured compliance with all applicable OSHA and DOT requirements.

   Consistently met production goals and ensured that all deliveries were made according to strict timelines.

 

Henry's Wrecker, Silver Spring XXXXXX                                                                                                                   2000 to 2003

Shift Supervisor / Tow Operator

   Began as a Tow Truck Operator and gained promotion to Shift Supervisor; oversaw service and impound division.

   Managed labor costs and drivers schedules, ensured superior customer relations, and resolved escalated customer service complaints.

 

Professional Certifications

 

Certified Trained Management, Department of Transportation Certification, CDL Training (In Progress)

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