Yyyyyy x. yyyyyy

705 Chancery Lane, Aberdeen NC

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

 

 

Core Competencies

 

Emergency Number Professional (ENP) Rating, Public Safety, Emergency Services, Disaster Response, Dispatching, 911 Communications, Firefighter/EMT, Police Officer, Department of Defense (DoD) Telecommunicator I/II Certification, Emergency Medical Dispatch (EMD) Certification, Emergency Fire Dispatch (EFD) Certification,  HAZ-Mat Awareness Certification,  Cardio Pulmonary Resuscitation (CPR) Certification, NCIC/DCI Certification, Communication Equipment and Computer Operations, Equipment Troubleshooting/Maintenance/Repair, Documentation, Records/Logs Maintenance, Management Reporting, Staff Training, Employee Scheduling, Team Supervision/Leadership, Personnel Evaluation, Corrective Action Development, Operational Planning, Policies and Procedures Development, Protocol Compliance, Cross-Functional Agency/Department Collaboration, Strategic Planning and Prioritization, Decision Making, Problem Solving, Operational Enhancements, Public Relations, Customer Service

Work Experience

08/09/2007 - 08/25/09

Moore County 911 Communications

Carthage , North Carolina United States
Supervisor: Kris Sheffield; Phone xxx-xxx-xxxx ; Contact: Yes
Salary: $30,000.00 per year

Hours per Week:
Telecommunicator, ENP

Working demanding, time-sensitive 24/7 rotating shift, proficiently receive, prioritize and manage high volume of emergency alarms; efficiently handle alarms generated by phone, Telecommunications Device for the Deaf, computer interface, and CAD and adeptly operate diverse communication and automated data processing equipment.  Effectively monitor Fire and ICID panels, interpret emergency alarm locations, determine nature and dispatch appropriate emergency units for prompt response. Diligently track status of emergency response vehicles, road closures, fire hydrant outages, and related issues to optimize performance as well as monitor unit availability through computer and software programs.  Strategically transmit and/or coordinate requests for mutual aid via Public Safety Answering Points or jurisdictions as well as facilitate requests to/from senior emergency response officials.  Provide clear pre-arrival instructions. Additionally receive and process variety of requests from law enforcement officials through secure NCIC access.

 

Actively collaborate with management in developing and implementing proactive policies and procedures vital to boosting operations.  Further contribute professional expertise and strong leadership skills toward facilitating new hire training programs. Consistently maintain professional credentialing ranging from EMD, EFD, and HAZ-Mat Awareness to CPR and NCIC/DCI certifications.

 

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02/17/2006 - 02/17/2007
ASG Kuwait Fire Dept
Camp Arifjan, Kuwait
Supervisor: Eric Schamel; DSN  xxx-xxx-xxxx ; Contact: Yes
Salary: $50,000.00 per year
Hours per week: 60
DOD Public Safety Dispatcher II

Productively received and managed inbound emergency and non-emergency telephone requests for service as well as monitored fire alarm panels in a fast-paced, high-stress setting requiring sound judgment and effective decisionmaking skills.  Interfaced with callers to determine location and nature of requests and independently prioritized and dispatched Fire, Police and Medical services in compliance with established protocol as well as provided pre-arrival instructions; closely monitored units to ensure timely response.  Partnered with Supervisor in integrating civilian and military units for optimal emergency response through development and execution of strategic policies and procedures.  Co-facilitated quality training of new personnel to ensure compliance with operational protocol and build high-performance teams. Demonstrated solid administrative skills in producing and presenting detailed daily and monthly run logs as well as after-action reports for Fire Chief and Military authority.

 

Proficiently used broad range of communication equipment, computer systems and software applications. Took the initiative to obtain and maintain current DoD Telecommunicator I/II, EMD, EFD, HAZ-Mat Awareness, and CPR certifications.

 

04/22/2004 - 04/22/2005
ASG Kuwait Fire Dept
Camp Arifjan, Kuwait
Supervisor: Eric Schamel; DSN xxx-xxx-xxxx ; Contact: Yes
Salary: $50,000.00 per year
Hours per week: 60

Lead Emergency Services Dispatcher

Spearheaded multi-jurisdictional public safety communication center 24/7 rotating shift operations for Camp Arifjan, with responsibility for supervising and managing support personnel to ensure quality control. Included Fire, Police and Medical as well as Military collaborative initiatives.

06/04/1991 - 02/14/2004

Moore County 911 Communications
Carthage, North Carolina United States
Salary: $30,000.00 per year

Hours per Week:

Supervisor: Mike Cameron; Phone xxx-xxx-xxxx ; Contact: Yes
Communications - Shift Supervisor/Dispatcher

In addition to responsibilities previously described under most recent position with Moore County 911 Communications, successfully coordinated and directed a 4-member team, with strong focus on strategically planning and managing assignments/workflow to maximize use of resources.  Delivered quality staff training programs and conducted performance evaluations to identify, document and troubleshoot inefficiencies as well as define and execute solutions-focused corrective action plans; provided Supervisor with related reports.  Collaborated with Director in interviewing and selecting candidates.  Additionally worked closely with Director in operational planning and standard operating procedure/policy development.

 

Offered expert recommendations on equipment maintenance and replacement to ensure employment of state-of-the-art equipment and maximize operational performance.  Proficiently isolated and resolved CAD hardware, software and radio equipment issues. 

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06/20/1981 - 06/02/1991
Town of Southern Pines Police
Southern Pines, North Carolina United States
Salary: $19,500.00 per year

Hours per Week:

Supervisor: Gerald Galloway (Retired); Phone xxx-xxx-xxxx  Contact: N/A

Patrol Officer/Dispatcher

Facilitated public safety by effectively enforcing criminal and vehicle laws, responding to emergencies, maintaining order, and protecting both people and property.  Conducted patrols and identified, monitored and noted suspicious activities and safety hazards as well as pursued and arrested suspected perpetrators of criminal acts.  Investigated traffic accidents, administered first aid and prepared written reports. 

Relied upon to support convictions by providing expert court testimony, presenting evidence as well as acting as witness in both traffic and criminal cases.

 

Selected to serve as Field Training Officer (FTO), with accountability for training, mentoring, overseeing, and evaluating recruits.  Prepared detailed training evaluations and reports for submission to Police Chief.  Illustrating commitment to teamwork and the employer, took the initiative to concurrently serve as part-time Police Dispatcher in support of department needs.

12/05/1978 - 11/15/1981
Moore County Communications
Carthage, North Carolina United States
Salary: $9,000.00 per year

Hours per Week:

Supervisor: David Bailey (Retired); Phone: N/A; Contact: N/A

Chief Telecommunicator

Responsibilities similar to those of subsequent position as Communications - Shift Supervisor/Dispatcher (reference position description under Moore County Communications, 1991-2004) with accountability for full-scope operations and an 8-member staff. 

Education

Sandhills Community College-Southern Pines, NC

Degree: AAS, Computer Networking

Earned: N/A C enrolled for Fall Session 2010

GPA: N/A

Credit Hours Completed: N/A

 

Richmond Community College-Hamlet, NC

Certification: Basic Police Training

Earned: 1981

 

Sandhills Community College-Southern Pines, NC

Certificate: GED

Earned: 1975

 

 

 

 

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Professional Development/Specialized Training/Credentials

 

Emergency Number Professional (ENP) Certification, National Emergency Number Association

DOD Telecommunicator I/II

DOD Haz-Mat Awareness

DOD Haz-Mat Operations

DOD Response To Terrorism course

911 Supervisor and Dispatch Center Liability course

Disaster Planning for the 911 Center

Emergency Medical/Fire/Dispatch Certified

NC Sheriff Standards Telecommunicator Certified

APCO Telecommunicator Certified

NCIC / DCI Certified

Incident Command Certification

ICS 100,200,300, 301,700,800 Certifications (Emergency Management/Homeland Security credentials)

Emergency Response to Terrorism for Emergency Responders (FEMA)

National Weather Service Weather Spotter

Hazardous Weather and Community Risk Planning

NC Division of Forestry Woodland Fire Communications Course

911 Computer Assisted Dispatch Software Instructor/Trainer

CPR Certified

Certified Police Officer / Trainer (expired)

Certified Firefighter / EMT (expired)

 

Professional Affiliations

 

Member, APCO / NENA