Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Services Professional

 

Recent graduate with Bachelor of Science in Social Work, eager to contribute theoretical and applied academic background as well as practical and internship experience and dynamic case management and interpersonal relation skills toward actively supporting a progressive Social Services organization in optimizing performance as a key staff member. Offer solid experience in case management, with comprehensive background working with broad populations, including children, adults, senior citizens, prisoners, mentally-challenged, emotionally-disturbed, etc. Dynamic communication, presentation, relationship building and problem-solving abilities. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives. Demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

Case Management Program Administration Client Counseling & Services

Case Research & Analysis Legal Documentation Client Intake Regulatory Compliance

Problem Solving Research and Planning Resource Allocation/Administration

Bachelors of Science, Major in Social Work - Saint Joseph College, West Hartford, CT, 2009

 

State of CT Department of Social Services                                                         2009-Present

Eligibility Services Worker

Support Supplemental Nutrition Assistance Program (SNAP) through efficient intake and processing of applications and serve as agency representative at SNAP Fair Hearings.

Actively consult with clients to generate data and validate eligibility through comprehensive research and evaluation of client statements and related factors impacting SNAP eligibility requirements compliance; apply findings toward deterring level of benefits and granting SNAP assistance.

Proficiently enter/modify case data via Eligibility Management System database and conduct periodic cycle of eligibility redetermination of SNAP services for ongoing accuracy in benefits distribution; efficiently compile and produce detailed summaries.

 

Mental Health Association of CT                                                                        2009

Residential Counselor

Delivered comprehensive resident support focused on optimizing independence and integration within the community.

Effectively planned and coordinated client-specific services and personally managed client budgets, paid bills, transported to and from appointments, organized medications, and assisted with related daily living needs.

 

 

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New Britain Public Defenders Office, New Britain, CT                                          Year

Intern

  Applied advanced communication and active listening skills toward performing client intake, responding to client inquiries and assisting them with court documentation.

  Ensured clients released from prison had access to appropriate resources by proactively calling and setting up various services.

 

Pulaski Middle School, New Britain, CT                                                              Year

Intern

  Planned, coordinated and supervised individual and group counseling to children with various intellectual, behavioral, and emotional issues.

  Contributed dynamic interpersonal relation skills and solid academic background in supporting case management.

 

 

Walmart, Bristol, CT                                                                                           2005-2008, 2008-2009

Customer Service Manager (2008-Present)

  Exhibited solid leadership qualities in managing, mentoring and motivating cashiers, playing an instrumental role in the development of top performing team members.

  Strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Steered diverse managerial activities including running cashier meetings and handling performance evaluations and employee disciplinary actions.

Customer Service Desk Associate; Cashier (2005-2008)

  Demonstrated strong communication skills toward assisting customers and troubleshooting issues, with strong focus on productivity, efficiency and quality of services.

 

Additional Background

 

Dialysis Assistant - Fresenius Medical Care, Bristol, CT

Food Service Clerk - Lake Compounce Theme Park, Bristol, CT

Adolescents & Violent Behavior Evidence-Based Prevention & Treatment Practices Training - Child and Family Agency of SECT
Adolescent Substance Abuse Prevention and Treatment: Evidence-Based Practice Training - Child and Family Agency of Southern Connecticut
Creative Movement To Achieve Social Goals Workshop - Saint Joseph College Department of Social Work
Human Trafficking Training - The CT Women's Consortium
Managing Diversity and Inclusion Workshop - Walmart

Hourly Supervisor Labor Relations Workshop - Walmart

Member - National Association of Social Workers (NASW)