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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Motivated, experienced front office and accounts receivable professional committed to quality customer service eager to contribute to the operations of a dynamic organization
Qualifications Profile
Ø Reduced past dues by 3% - 5% of $1.8M in receivables monthly, Puget Sound Pilots
Ø Substantially increased revenues received, Puget Sound Pilots
Ø Exceptional interpersonal and communication skills; able to promote confidence and build / maintain client relationships
Ø Effective problem-assessment and problem-solving skills; proven ability to resolve client issues in a timely manner to ensure satisfaction and loyalty
Ø Efficient, organized; with strong analytical skills and attention to detail
Ø Able to interface comfortably with diverse populations of clients and all levels of company personnel
Career Track
SNOHOMISH FLOWER COMPANY, Snohomish, WA 2010 C Present
Designer
Play an instrumental role in growing wedding clientele base by effectively networking with industry affiliates in the community and developing protocols for bridal interviews to generate sales
Ensure customer satisfaction by designing and producing flower arrangements according to client specifications
Increase traffic and sales by creating innovative front-store displays and seasonal merchandising
Efficiently process network phone orders through Teleflora, FTD, and Bloomnet
HAGGEN S CORP / SNOHOMISH TOP FOODS FLORAL DEPT., Snohomish, WA 2007 C 2010
Assistant Manager and Lead Designer
Drove service excellence by collaborating with coworkers to train new designers during the Grand Opening
Controlled inventory by effectively managing all the floral purchases for specialty events, weddings, and custom orders; documented monthly inventory
Completed sales and plan actual reports
Received the Turtle award for creating unique designs and using excess product to reduce shrinkage
Increase sales by developing eye-catching seasonal displays and merchandising
PUGET SOUND PILOTS, Seattle, WA 1989 C 2007
Senior Revenue Accounting Clerk
Accurately processed, edited, billed and mailed approved invoices; filed tickets
Effectively maintained current accounts receivable
Successfully completed monthly closing duties, including reconciling, printing, and filing monthly cash, sales, earned revenue, and quarterly reports
Entered cash / check payments and made bank deposits
Reconciled the A/R-G/L report for posting to the general ledger
Professionally managed receptionist and clerical duties, including responding to billing and tariff inquiries
MERIT STEAMSHIP AGENCY, Seattle, WA 1988 C 1989
Office Assistant
Collected and distributed statements / invoice accounts from vendors to corporate offices
Maintained paperwork by completing Declaration Export logs and vessel ship inventory for USCG
Played an integral role during the out-of-state relocation by remaining behind to support the skeleton staff throughout the building of the new Seattle Office of Foreign Vendor Representatives
Built strong business relationships while hosting foreign representatives
Academic Credentials
MINDFUL MARKETING ACADEMY, in-progress
Marketing Course
Product Niche, Character & Client Avatar Development, Web Page Development, Online/Offline Conversion, and Internet & Social Media Advertising
SEATTLE FLORAL DESIGN INSTITUTE
Basic Floral Design / Advanced Floral, Contemporary, Asian & Wedding Design
NEW HORIZONS COMPYTER LEARNING CENTER, 2006
Windows and MS Office (Word, Outlook, Excel) Training
EDMONDS COMMUNITY COLLEGE, 2004
Word Training
Community Involvement and Activities
Volunteer, TAILGATE MINISTRIES, 2007 C 2009
Mobilized, trained and developed teams to cook structured lunches to feed up to 300 homeless people twice a week
Ø Active in Pilates and play the harp
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include extensive experience in accounts receivable and front office administrative work. I have strong organizational and communication skills with the ability to independently plan and direct high-level office affairs. I am a confident troubleshooter and problem-solver. For instance, while working with Puget Sound Pilots, I developed action plans which increased the amount of revenue received and reduced the past dues significantly. I excel at building return clientele by providing exceptional customer service. In addition, I have solid sales and marketing experience. I am highly effective in planning and coordinating workflow while managing my time to maximize productivity and efficiency.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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