career objective                              

results-driven sales specialist eager to apply superior business development, strategic marketing, and account management skills toward actively supporting the employer in optimizing sales and profits

profile                                                

ø  offer numerous  years of progressive experience in sales and account management, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  provide excellent service for existing customers while expanding sales pipeline; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  effectively prospect, secure, and retain diverse client base; cultivate long-term business relationships that generate referrals and new leads

ø  monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook), sales logix, and mis

 

~ key achievements ~

• in recognition of outstanding performance, steadily progressed within ovid technologies to attain position entrusted with driving corporate client sales from initiation through closing and follow-up; consistently upheld exceptional levels of customer satisfaction
• twice-named to ovid technologies achievers club for exceeding 97% of goal (2005, 2007), appointed to the president s club for exceeding 101% of goal (2006), and granted the top retention rate award (q2 f06) and the top new sales award (q4 f06)
• awarded certificate of recognition for outstanding customer service at insert company
• served as primary customer service contact at marine optical and maintained exceptional accuracy and efficiency rates in executing the comprehensive fulfillment process; additionally responsible for training new personnel and facilitating issue resolution with the it and customer service departments
• pioneered the conversion to an electronic contact database at bradlees; efforts greatly improved efficiency of access to and accuracy of data
• successfully developed extensive regional client network, introduced process improvements responsible for lowering operating costs by 25% and boosting net productivity by 50%, and overhauled american maid s payment structure to decrease delinquent accounts by 75%

professional experience                

ovid technologies (division of wolters kluwer), insert location                                                                             2002 c 2008
inside sales account manager (2005 c 2008)

customer service representative (2002 c 2005)

 

marine optical, easton, ma                                                                                                                              1997 c present

key accounts customer service specialist / it liaison

 

bradlees, quincy, ma                                                                                                                                                    1997

receptionist

 

american maid, taunton, ma                                                                                                                             1993 c 1997

office manager

 

wcdj radio, boston, ma                                                                                                                                 1992 c 1993  

radio announcer

 

~ military background ~

database manager, u.s. navy, insert location

education                                           

management by objectives certification ~ exceptional customer service seminar ~ service is key training course ~

advanced data processing techniques certification ~radio and television broadcasting certification

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive business development experience, with a solid record of acquiring new accounts, boosting sales, and increasing profit margins.  i excel at building relationships with a diverse client base, and am adept at growing revenues through providing exceptional customer service and customized product recommendations.  my dynamic communication and public speaking skills have consistently proven instrumental in presenting, negotiating, and closing high-revenue contracts and i am highly effective at identifying and addressing client-specific needs.   to complement this background, i ve completed substantive professional development course. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy