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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

resume bar.jpgobjective

results-focused professional with expertise in social services and case management, eager to contribute talents toward supporting a proactive organization in delivering quality services.

resume bar.jpgprofile

ø  effectively develop and implement targeted action plans to maximize operational productivity and efficiency.

ø  proactively train, develop and direct motivated teams and create a collaborative environment.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

ø  proficient in word, outlook, filemaker and database maintenance.

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starkey, inc., wichita, ks                                                                                                                1997-2008

case management supervisor & behavioral support coordinator (2006-2008)

  contributed dynamic leadership skills in training, mentoring and motivating case managers and file room staff, playing an instrumental role in the development of top performing team members.

  optimized productivity, efficiency and performance by applying critical thinking skills toward defining and developing targeted strategies.

  exhibited advanced communication and interpersonal relation skills in mitigating client and work-related issues and providing counseling.

  developed and implemented behavior plans to direct care staff in handling client cases with behavioral problems.

  established key relationships and liaised effectively with psychiatrists, senior management, staff and clients.

  proficiently maintained and monitored weekly / monthly behavioral data for approximately 200 people, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.

case manager (1999-2006)

  directly managed a caseload of approximately 25 individuals diagnosed with mental retardation/developmental disorder (mr/dd); developed and oversaw annual support plans.

  educated clients families and guardians on issues to expedite case resolution.

  supervised direct care staff to ensure strict compliance with all federal, state and local regulations, as well as organization s policies and procedures.

apartment trainer (1997-1999)

  actively supported mr/dd clients in gaining independent lifestyle through effective consulting and support in obtaining and acclimating to apartment housing.

  applied strong communication skills and patience in successfully motivating and training individuals on basic skills, including budget preparation, grocery shopping, cooking and cleaning.

 

betts for congress campaign, wichita, ks                                                                                       2008

assistant to campaign manager (temporary position)

  attended fundraisers, distributed literature and proofread press releases, further illustrating strong ability to manage multiple functions.

  strategically coordinated workflow to maximize resources while controlling costs and meeting campaign needs.

resume bar.jpgeducation

bachelors of science in psychology - wichita state university, wichita, ks, 1998

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case management licensure; cpr/first aid certified; management/supervisory training

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head - file review committee

member - critical incident report committee and the advocacy committee

teacher - anger management for developmentally disabled, 2 years

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