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30526 birdhouse drive

wesley chapel, fl 33545

xxx-xxx-xxxx

abc@xyz.com

 

 

 

manager/assistant manager


profile of qualifications

 

  performance-driven professional with expertise in steering broad-scope retail/store operations ranging from human resources, sales and customer service to merchandising, promotion, inventory control, and management reporting

  successfully interview, hire, train, and direct dynamic teams committed to delivering world-class customer service

  hands-on leader experienced in directly managing approximately 100 associates; facilitate a motivating, collaborative teamwork environment vital to optimizing morale and retention levels

  strategically coordinate and schedule employees to maximize use of resources, control labor costs, achieve performance goals, and meet customer/business traffic volume

  effectively implement policies, procedures and operational systems as well as evaluate and coach staff to boost productivity, efficiency, quality, and profitability

  strong work ethic and high level of professional integrity; enthusiastically capitalize on opportunities for professional development and adept in rapidly acquiring new skills and knowledge as well as assuming increasing responsibilities

  food and safety certified


professional experience

 

walmart-lutz, fl                                                                                                               2000-present

assistant manager, 2004-current

associate, 2000-2004

have steadily progressed with company to take on leadership role in collaboratively steering store operations across multiple departments, with strong focus on maximizing staffing practices to ensure quality customer service

effectively interview employment candidates; train new hires as well as provide ongoing coaching, with accountability for direct management of approximately 100 associates

successfully plan, coordinate and spearhead merchandising, display and promotional strategies vital to ensuring optimal product mix and driving sales growth

proactively address escalated as well as routine customer issues for prompt resolution and provide customized services, including coordinating and fulfilling special orders

monitor receiving operations for timely merchandise unloading and floor stocking

 

prior background in assembly/production-oneida ltd silversmith-sherrill, ny

 

 

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