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Profile of Qualifications
◄ Professional Inside Sales Manager and Customer Relations Management (CRM) Administrator now seeks a chxxxxxxging position in which exceptional project management skills will be of value.
◄ Strong written and interpersonal communication skills, fosters effective collaboration between Support, Engineering, Purchasing and Accounting teams to promote operations efficiency and achieve project success.
◄ Employs effective problem solving capabilities to address and resolve varied issues.
◄ Maintains working knowledge of PBXs and technical proficiency in MS Word, Excel and PowerPoint, Octel Voice Mail Servers, IP Office Solution, Unified Communication, Modular Messaging, Siebel Software Input and Process.
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Professional Experience
OVERTURE NETWORKS, Richardson, XXXXXX 2004-2008
A Telecommunications company providing carriers with Ethernet technology.
Inside Sales Manager/CRM Database Administrator
- Directed a team of seven sales people including the VP of Sales, generated weekly/monthly sales reports and submitted to CEO, maintained domestic and international price lists, scheduled training requests and post training rosters.
- Collaborated with Vice President of Operations to negotiate sales agreements, negotiated and renewed annual maintenance agreements with Sprint, Embarq and FPL.
- Employed CRM software to track and organize customer and contact data for interdepartmental use, support targeted marketing endeavors and enhance customer services, input responses to RFP, RFQ and RFI requirements.
- Provided exceptional customer services and ongoing assistance as Point Person to new and existing clientele; delivered software use training and support to promote effective use of information systems, addressed and resolved related issues.
- Regularly stood as Point Person for annual trade show customer appointments and meetings and annual/bi-annual sales meetings.
AVAYA, INC., Carrollton, XXXXXX 1995-2003
A communication company providing equipment, software and integrated voice/data services for large enterprises, government agencies and fortune 500 companies.
Account Manager C Outsourcing Division
- Provided clientele with server access and application development training to promote improved business operations and increase revenues.
- Collaborated with sales teams and business partners to develop and present telecommunications solutions to clientele, represented account teams to project managers for product installations, product relocation and software upgrades.
- Coordinated efforts with NOC to evaluate and resolve customer issues, generated monthly invoices, provided quota and aging results, analyzed monthly reports to identify server use trends and upgrades.
FUJITSU NETWORK TRANSMISSION, INC., Richardson, XXXXXX 1993-1995
Provides high performance supercomputers, technical services and software development.
Implementation Planner
- Managed fiber optic equipment ordering, shipment and installation processes for seven Regional Bell Operating companies; provided regional product managers and sales staff with material movement information, authored monthly reports to reflect inventory value, purchasing and material movement data.
- Coordinated with Engineering and Order Administration departments to monitor site survey changes, material requirement modifications and sales order updates.
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Education
XXXXXX TECH UNIVERSITY, Lubbock XXXXXX
Associate of XY Please include the subject of study and the approximate number of units completed.
COLLIN COUNTY COUMMITY COLLEGE, Plano, XXXXXX
XY Units completed in Business Administration, Please include the number of units completed
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