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0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Management ~ Business Development ~ Client Relations
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Profile of Qualifications
Ø Offering numerous years of experience in steering broad-range areas of multi-branch operations, from sales, customer service and human resources to P&L and administrative functions
Ø Excel in initiating, cultivating and maintaining positive relationships with clients and strategic partners
Ø Dynamic leader who effectively recruits, trains, develops, and leads high-performance management and support staff
Ø Proficient in defining, developing and executing targeted strategies to drive new business development, expand/diversify revenue streams and facilitate competitive market leveraging
Ø Strong prioritization, planning, organization, and resource management skills vital to maximizing productivity, efficiency and profitability
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Professional Experience
Area Manager, Great American Title-Springfield, MO 2001-Current
Successfully drive operations of 9 area escrow offices employing 32 management and support personnel, with full-scope responsibility for bottom-line results
Effectively hire, train, develop, and evaluate staff, with a strong focus on delivering world-class customer service as well as maximizing individual and group performance
Apply industry expertise and strong presentation skills toward teaching State Certified Continuing Education Classes for real estate agents
Facilitate positive relationships with real estate agents and lenders to promote optimal satisfaction levels with all escrow offices and staff
Consistently ensure critical compliance with Real Estate Settlements Procedures Act (RESPA) and Department of Insurance regulations; routinely conduct internal and underwriter audits
Planning Commissioner, Sarpy County-Gretna, NE 1999-2000
Collaborated with commissioners in revamping comp plan, including zoning and infrastructure issues
Consulted with property owners to effectively negotiate proper current and future land use
Property Manager, Self-Employed 1995-1999
Demonstrated sharp business acumen in successfully managing a 24-unit apartment complex, with responsibilities spanning all areas of operations, from marketing, leasing and tenant relations through bookkeeping, collections and property maintenance
Commercial Real Estate Escrow Officer, Spence Title Company-Omaha, NE 1993-1995
Successfully built and maintained productive relationships with key stakeholders including attorneys, lenders and real estate agents, to facilitate real estate closings; ensured compliance with title requirements and Nebraska Department of Insurance regulatory standards
Additional background in financial services industry as Modification Director and Mortgage Loan Officer
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Education
Associate Degree, Business Administration-University of Nebraska at Omaha
Producers License, Missouri Department of Insurance
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Community Activities
Realtors Helping People ~ Women s Board of
Realtors ~ Parent Mentor-Parkview High School
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