Yyyyyy x. yyyyyy          0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

Details-focused Technical Writer eager to offer proven Documentation Development, Training Support, Project Management, and Help Desk Operations experience, as well as strong Web and Graphic Design abilities, toward maximizing an employer s success.

 

Profile of Qualifications

 

         Top-performer who contributes 11+ years of high-quality materials organization and development expertise in coordination with IT objectives.

         Ambitious self-starter and award-winning technical writer who demonstrates superior attention-to-detail and sharp analytical skills.

         Integral leader who plans, delegates, and completes multiple IT and data management tasks within deadline-driven environments.

 

Key Areas of Expertise

 

Documentation Development            Training / Development                           Test Plans Development           Client / Vendor Relations

Project Management Support           Instructional / e-Learning Modules          Application Upgrades                End User / Quick Reference Data

 

Professional Synopsis

 

 

         Apply dynamic leadership talents toward providing documentation and interim project management support within a Support Services contract for the National Labor Relations Board to include directing the creation and distribution of key operational / financial reporting.

         Expertly monitor and report on Help Desk SLAs, team hours, and expenses, along with organizing all accounts payable / receivable.

         Contribute solid communication skills toward effectively interfacing with vendors to guarantee prompt and accurate services / invoices.

         Lead successful training / development efforts by assessing and promoting related instructional activities for Help Desk staff.

 

 

         Expertly created and maintained end user and quick reference documentation for diverse software applications and hardware to include developing training materials, computer-based instructional modules, PowerPoint presentations, and reports for Congress and OMB.

         Developed online legal research and content management software help, along with creating and maintaining CIOs Intranet site; delivering documentation via the Internet and CMS; creating SOPs for IT / Help Desk activities; and generating MS Office application templates.

         Demonstrated IT expertise to assist Help Desk for MS Office and Adobe Acrobat issues, and interfaced with customers to resolve challenges.

         Ensured accuracy and stability of software applications by developing and implementing targeted test plans.

         Provided the National Institutes of Health (NIH) with documentation support with all Electronic Grants Administration applications to include creating and maintaining end user and quick reference documentation for multiple proprietary applications.

         Created application upgrade release notes; converted documents to Adobe Acrobat for electronic distribution; and coordinated Web teams.

         Played a vital role in supporting additional corporate contracts by creating annual reports, end user documentation, and proposals for the Environmental Protection Agency (EPA) ENERGY STAR and EPA Toxic Substance Control Act.

 

 

         Utilized broad industry experience to provide freelance technical writing, editing, and on-site software training services for public and private industries to include creating user manuals, systems documentation, and API reference guides per internal specifications.

         Interfaced between clients such as Aether Systems, CARDSystems, NIH, Federal Home Loan Bank, and Manugistics, among others.

 

 

         Created a documentation product suite for a medical records application to include developing online help for proprietary software applications and liaising among managers, developers, and testers to establish deliverables and production schedules and verify content.

         Conducted end user analysis to ascertain most effective documentation form and prepared documents for electronic distribution.

 

Additional Professional Roles Held Prior to 1999

 

Education and Professional Development

 

Bachelor of Arts in History (Phi Kappa Phi Honor Society)                                                   University of Maryland University College

 

PMP:           Introduction to Project Management • Project Life Cycles & Stakeholders • Introduction to Project Process Groups

                    Initiating a Project & Preparing the Project Plan • Project Planning SkillSoft, 2009

 

ITIL v3:       ITIL & the Service Lifecycle • Service Strategy Fundamentals • Service Strategy Processes SkillSoft, 2009

 

Technical Summary

 

Operating Systems:        Windows XP • Windows Vista

 

Software:                          Adobe Acrobat • Adobe Dreamweaver • Adobe FrameMaker • Adobe InDesign • Adobe Photoshop

                                          Documentum CMS • HEAT Trouble Ticket Systems • MS Office Suite • MS Project • MS Visio • RoboHELP

 

Languages:                     HTML • XHTML • XML • CSS • Visual Basic for Applications