Information Technology Director
Ø Implement and execute comprehensive programs to promote and develop employees.
Ø Lead teams to produce above company expectations through strategic planning initiatives.
Ø Technical and customer service background with the ability to work independently and manage multiple projects.
Ø Technology savvy and proficient in multiple software applications and hardware systems with specialized knowledge of hardware and software configuration.
Ø Experience in all phases of customer service and high end delivery methods, including hardware and software troubleshooting.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of efficiency best-practices.
Ø Proven ability to adapt strong safety and technical skills to diverse organization needs.
Ø Able to reduce IT costs for organization through in-depth knowledge of efficiency best practices.
Ø Manages and supports multiple projects.
Ø Redesigns existing components by analyzing and identifying areas for improvement.
Ø Tests new components and performs bug fixing.
Ø Obtains and manages customer requirements.
Ø Consults clients/colleagues concerning the maintenance and performance of technology systems and asking questions to obtain information, clarify details and implement information.
Ø Problem-solving to meet the needs of the project
Ø Possesses strong organizational and analytical skills.
Ø Highly adaptable in quickly changing technical environments.
Ø Bachelor of Science C Engineering Technology, Saint Cloud State University
Ø Minor C Data/Voice Communications and Electronics
Ø Professional Certifications: CCNA, MSCE, Network+
Ø Networking: 10/100/1000MB Ethernet, TCP/IP, IPX/SPX, Token Ring, DHCP, DNS, NAT, FTP/TFTP, DS1/DS3, DSL, and ISDN.
Ø Hardware: Cisco 2800/2600/2500/1800 series routers, Cisco 3700/3500/2900 series switches, wireless, structured cabling systems (fiber optic and CAT3-6). Laptops, Workstations, Servers (Dell, HP, IBM), RAID, SCSI.
Ø Operating Systems: Windows 3.x/9x/XP/NT/Vista/200x Server, DOS, Novell NetWare 2-6.x
Ø Software: Active Directory, Microsoft Office Suite, Visio, Group Policy, Novell GroupWise, Lotus Notes, ARCserve, Backup Exec, AVG, McAfee, and Trend Micro nti-virus.
Director of IT, Hyatt Regency Denver 2005-Present
Primary responsibilities included comprehensive management all IT aspects of 24/7 1100 room hotel. Networks include 250 user administrative LAN, 1100 station guest room LAN, and 140 AP wireless LAN.
Responsible for $1.25 million IT construction budget of 39 story hotel.
Analyze, test, and purchase all network and PC related hardware and software including Cisco routers and switches, Windows 2003/2008 Server, SQL Server, and Fax Server.
Perform all hardware/software installations, troubleshooting, support, documentation, and end user training.
Successfully deployed multiple IT projects up to $300k.
Member of Corporate IT Steering Committee to evaluate and recommend enterprise hardware and software solutions for entire corporation.
Installed digital signage solution that became a corporate standard.
Information Systems Manager, Grand Hyatt Denver 1994-2005
Primary responsibilities included management of 125 station local area network as well as for all hardware/software installations, troubleshooting, support, documentation, and end user training.
Oversee all PC and network related hardware and software. Systems include multi domain Windows NT/2000, VPN Server, Novell NetWare, Novell GroupWise, Cisco routers/switches, HP9000, Centigram Voice Mail, premise wiring, Micros and Infogenesis Point of Sale. Assist with PBX installation, maintenance and troubleshooting.
Managed Y2K compliance upgrades with no service interruptions.
Provided 2nd tier support for Hyatt Regency Denver Tech Center and Park Hyatt Beaver Creek.
Member of corporate IT steering committee, and CEBA(Capital Expenditure Budget Application) support team.
- Network Technician, BRW, Inc.
- Technical Support Specialist, Decision Systems, Inc
- Technical Support Analyst, Saint Cloud State University
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within various industries as a client solutions and customer service professional. I have also worked as an IT technical advisor in numerous forms, so I understand this subject matter from many different levels. I am eager to apply my specialized skill set in communications, technology support, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Archie N. Johnson
Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.
Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple IT projects, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.
I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Information Technology and Project Management Professional leveraging proven strengths to drive efficiency and increase productivity of operations and systems. I am also astute in quality assurance, safety protocols, project management and oversight, as well as efficiency best practices.
My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.
I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps. If I do not hear from you on this date, I will contact you to follow up.
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