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yyyyyy x. yyyyyy                   3029 15th street #b c xxxxxx, xxxxxx xxxxxx

(xxx-xxx-xxxx                                                                                                                        abc@xyz.com

 

objective

results-driven it marketing professional eager to contribute broad scope of experience in search engine marketing, website development, advertising, technical support, promotion, business development, customer service and analytical skill sets in a challenging assignment.

career profile

ø  double b.a. degrees in communications/advertising and english/business.

ø  search engine marketer certification.

ø  multiple certifications in tier 1 / 2 / 3 support.

ø  certified microsoft search professional.

ø  over five years of business operations background.

ø  particular expertise in all facets of search engine marketing.

ø  google's online professional certification classes.

ø  extensive marketing, business development and promotional background.

ø  proven project manager and coordinator.

ø  originate and launch individual/group marketing programs with focus on revenue expansion.

ø  effectively oversee search engine proposals and on-line advertising initiatives.

ø  drive achievement of ambitious revenue objectives in highly competitive marketplaces.

ø  establish and facilitate high dollar client relationships including account management.

ø  adept at presentations to key decision makers.

ø  originate highly effective website content.

ø  record of progression to assignments of increasing responsibility.

ø  consistently meet/exceed challenging business development objectives.

ø  proven accomplishments in building market share and recognition.

ø  notable facilitator and communicator.

ø  comprehensive understanding of assessing business requirements and implementing solutions.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business softxxxxxxre applications including ms office suite, dreamweaver, adobe photoshop and joomla to manage web content.

 

professional experience

bmh media, location                                                                                                               2009 c present

consultant

         deliver in-depth search engine management and optimization services for this internet start-up venture.

         author wide-ranging writing press releases and advertising copy for print, television and radio.

 

eacceleration corporation, poulsbo, xxxxxx                                                                             2004 c 2009

search engine marketer (2007-present

       oversaw broad-based online search campaigns.

       serviced such key accounts as google international, australia, new zealand, mexico, puerto rico, denmark, norxxxxxxy, ireland, iceland, trinidad and tobago.

       coordinated and directed online search campaigns for msn adcenter, 7search advertising and ask jeeves search advertising.

       developed and utilized analyzing bid/conversion data to improve ad content and upgrade roi.

       originated online advertising copy, tested ads and initiated targeted campaigns.

       investigated and researched competitor practices.

       authored expert articles for three different organic websites, home.stopsign.com, hdrcapture.com and recipefor.com.

       for above, effectively drove unpaid traffic to sites and produced income for anti-virus product.

       coordinated with web designer to optimize websites to achieve seo specifications.

       orchestrated management of profit margins while delivering high roi for all search engines.

       turned-around three unprofitable search engines profitable status.

 

yyyyyy x. yyyyyy

page two

 

 

technical support lead/tier 3 technician (2006-2007)

       promoted to direct 20 technicians in in-house call center.

       recruited and developed effective technical support staff.

       aided clients with email, livechat and telephone technical support for anti-virus product.

       took supervisor calls, handled the most escalated customer concerns, trained technicians on improving handle time and assisted technicians in becoming certified with the company.

       originated knowledge-based articles on company website for training purposes.

       launched well-received employee incentive programs.

       tracked and controlled technicians development to provide customer satisfaction and rapid response support.

 

tier 2 technician (2005-2006)

       advanced to resolve escalated technical support issues from tier 1 technicians.

       successful in aiding customers in complex hardxxxxxxre and softxxxxxxre issues.

       designated to trained technicians on tier 2 certification.

       successfully shortened call times.

       implemented advanced troubleshooting techniques while developing in-house training tools.

       oversaw support department resolution of data storage product.

 

tier 1 support technician (2004-2005)

       hired to provide customer support focusing on anti-virus softxxxxxxre.

       originated job tickets and resolved customer issues covering hardxxxxxxre and softxxxxxxre issues.

       delivered highest departmental ticket counts.

       authored standardized email answers for technician use.

 

 

education

city university tacoma, tacoma, xxxxxx

master of arts, teaching program, 1995

dean s list graduate

xxxxxx state teaching certificate

 

 

xxxxxx state university, pullman, xxxxxx

bachelor of arts, communications/advertising, 1991

bachelor of arts, english/business, 1991

cum laude graduate

 

relevant coursework:


technical writing

advanced english composition

advertising presentation

advertising copywriting

advertising design and layout

xhtml

dreamweaver

business management

marketing

economics

advertising campaign strategies

computer science

telecommunications technologies

media planning


 

 

webceo

search engine marketer certified tier 3 support technician

 

eacceleration certified tier 2 support technician

eacceleration certified tier 1 support technician


yyyyyy x. yyyyyy                   3029 15th street #b c xxxxxx, xxxxxx xxxxxx

(xxx-xxx-xxxx                                                                                                                        abc@xyz.com

 

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a search engine marketer capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include multiple degrees, relevant certifications and over five years of it experience.  to complement this background, i possess demonstrated expertise in on-line search campaigns, advertising, proposal analysis, copywriting, competitor evaluation and web design, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forxxxxxxrd to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

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