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yyyyyy x. yyyyyy 3029 15th street #b c xxxxxx, xxxxxx xxxxxx
(xxx-xxx-xxxx abc@xyz.com
objective
results-driven it marketing professional eager to contribute broad scope of experience in search engine marketing, website development, advertising, technical support, promotion, business development, customer service and analytical skill sets in a challenging assignment.
career profile
ø double b.a. degrees in communications/advertising and english/business.
ø search engine marketer certification.
ø multiple certifications in tier 1 / 2 / 3 support.
ø certified microsoft search professional.
ø over five years of business operations background.
ø particular expertise in all facets of search engine marketing.
ø google's online professional certification classes.
ø extensive marketing, business development and promotional background.
ø proven project manager and coordinator.
ø originate and launch individual/group marketing programs with focus on revenue expansion.
ø effectively oversee search engine proposals and on-line advertising initiatives.
ø drive achievement of ambitious revenue objectives in highly competitive marketplaces.
ø establish and facilitate high dollar client relationships including account management.
ø adept at presentations to key decision makers.
ø originate highly effective website content.
ø record of progression to assignments of increasing responsibility.
ø consistently meet/exceed challenging business development objectives.
ø proven accomplishments in building market share and recognition.
ø notable facilitator and communicator.
ø comprehensive understanding of assessing business requirements and implementing solutions.
ø well-organized multi-tasker with strong detail orientation.
ø proficient in advanced business softxxxxxxre applications including ms office suite, dreamweaver, adobe photoshop and joomla to manage web content.
professional experience
bmh media, location 2009 c present
consultant
deliver in-depth search engine management and optimization services for this internet start-up venture.
author wide-ranging writing press releases and advertising copy for print, television and radio.
eacceleration corporation, poulsbo, xxxxxx 2004 c 2009
search engine marketer (2007-present
oversaw broad-based online search campaigns.
serviced such key accounts as google international, australia, new zealand, mexico, puerto rico, denmark, norxxxxxxy, ireland, iceland, trinidad and tobago.
coordinated and directed online search campaigns for msn adcenter, 7search advertising and ask jeeves search advertising.
developed and utilized analyzing bid/conversion data to improve ad content and upgrade roi.
originated online advertising copy, tested ads and initiated targeted campaigns.
investigated and researched competitor practices.
authored expert articles for three different organic websites, home.stopsign.com, hdrcapture.com and recipefor.com.
for above, effectively drove unpaid traffic to sites and produced income for anti-virus product.
coordinated with web designer to optimize websites to achieve seo specifications.
orchestrated management of profit margins while delivering high roi for all search engines.
turned-around three unprofitable search engines profitable status.
yyyyyy x. yyyyyy
page two
technical support lead/tier 3 technician (2006-2007)
promoted to direct 20 technicians in in-house call center.
recruited and developed effective technical support staff.
aided clients with email, livechat and telephone technical support for anti-virus product.
took supervisor calls, handled the most escalated customer concerns, trained technicians on improving handle time and assisted technicians in becoming certified with the company.
originated knowledge-based articles on company website for training purposes.
launched well-received employee incentive programs.
tracked and controlled technicians development to provide customer satisfaction and rapid response support.
tier 2 technician (2005-2006)
advanced to resolve escalated technical support issues from tier 1 technicians.
successful in aiding customers in complex hardxxxxxxre and softxxxxxxre issues.
designated to trained technicians on tier 2 certification.
successfully shortened call times.
implemented advanced troubleshooting techniques while developing in-house training tools.
oversaw support department resolution of data storage product.
tier 1 support technician (2004-2005)
hired to provide customer support focusing on anti-virus softxxxxxxre.
originated job tickets and resolved customer issues covering hardxxxxxxre and softxxxxxxre issues.
delivered highest departmental ticket counts.
authored standardized email answers for technician use.
education
city university tacoma, tacoma, xxxxxx
master of arts, teaching program, 1995
dean s list graduate
xxxxxx state teaching certificate
xxxxxx state university, pullman, xxxxxx
bachelor of arts, communications/advertising, 1991
bachelor of arts, english/business, 1991
cum laude graduate
relevant coursework:
technical writing
advanced english composition
advertising presentation
advertising copywriting
advertising design and layout
xhtml
dreamweaver
business management
marketing
economics
advertising campaign strategies
computer science
telecommunications technologies
media planning
webceo
search engine marketer certified tier 3 support technician
eacceleration certified tier 2 support technician
eacceleration certified tier 1 support technician
yyyyyy x. yyyyyy 3029 15th street #b c xxxxxx, xxxxxx xxxxxx
(xxx-xxx-xxxx abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a search engine marketer capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include multiple degrees, relevant certifications and over five years of it experience. to complement this background, i possess demonstrated expertise in on-line search campaigns, advertising, proposal analysis, copywriting, competitor evaluation and web design, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forxxxxxxrd to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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