yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused corporate-level customer service specialist and sales coordinator specializing in providing world-class client services, driving business growth, improving operations efficiency, and developing strong industry partnerships eager to offer 11+ years of proven experience toward maximizing a progressive employer s success.

profile of qualifications

 

         top-performer who makes solid decisions to reflect positively on business profitability, corporate well-being, and client satisfaction.

         integral leader who effectively handles confidential business contracts and sales responsibilities while maintaining high-quality service levels, along with strictly adhering to all standard operating procedures (sops) to ensure seamless operational processes at all times.

         excellent communicator who successfully interfaces with all business representatives and clientele through to executive level.

         ambitious self-starter who plans, prioritizes, and manages assignments within fast-paced, deadline-driven environments.

         recognized for job performance excellence by receiving multiple perfect attendance awards.

professional synopsis

 

 

corporate sales operations / contract coordinator

         apply dynamic leadership talents toward serving as point-of-contact for 455 representatives of gastroenterology, neurovascular, urology, and women s health business units, as well as members of corporate sales and internal departments.

         drive business growth by performing contract processing and management; creating and maintaining 1,300+ contracts; devising call log systems to streamline high volume; presenting metrics to senior staff; and working collaboratively to achieve goals.

         utilize broad scope of industry knowledge to handle comprehensive correspondence related to the creation of initial stocking orders, along with managing filenet servers, distributing work accordingly, and supporting system upgrades as required.

         contribute sharp analytical abilities toward tracking contract acceptance for discount pricing agreements to include researching discrepancies and proposing solutions, as well as reviewing all hard copy requests and signing contracts for accuracy.

 

sales support coordinator / audit administrator

         strategically steered business operations as point-of-contact for 1,100+ representatives of electrophysiology, gastroenterology, interventional cardiology, neurovascular, peripheral intervention, radiology / oncology, urology, and women s health business units to include managing diverse programs (i.e. technology consolidations, competitive trades, capital equipment, marketing requests).

         maximized organizational productivity by generating customer activity reports for 8 business units, auditing sales source monthly reports, tracking cost-effective inventory levels to accurately quote price / availability, and reviewing daily error reports for 20 team members.

         demonstrated strong knowledge of company products and customer service processes to ensure superior client satisfaction.

 

customer service representative / specials coordinator

         played a vital role in building and sustaining business by responding to all website inquiries through bostonscientific.com to include receiving, processing, and confirming 60 medical device orders via tritek fax server and 80-100 medical device orders via acd systems.

         served as an integral liaison for urology and oncology custom orders, along with promptly responding to calls ranging from order entry to hospital emergencies, and mentoring new team members as necessary to guarantee consistent services / business practices.

         updated magnetic resonance imaging, latex, and material safety data sheet reference books, and electrophysiology sales rosters.

 

 

infant / toddler teacher

         performed supportive personal care and development skills instruction for 14 children to include initiating improved processes via quick reference child history guides; regularly interfacing between parents and guardians; and supervising 3 assistant teachers and 2 aides.

         achieved certification for infant through preschool and maintained certifications in cpr and first aid.

 

 

ekg transcriptionist

         optimized operations efficiency by receiving and correlating electrocardiogram orders using meditech systems, along with updating patient records, confirming cardiologist interpretations, and contacting patient areas as required by physician findings.

         printed, sorted, and mailed results to patient care areas, physicians, and billing departments, and filed patient records.

education & technical summary

 

b.a., business management (in progress 3.8 gpa)                                                                                         eastern nazarene college

 

microsoft office • ibm filenet p8 workplace • adobe reader / acrobat 7.0 • sap 4.6 graphic user interface

cognos impromptu series 7 version 2 • tritek @ your service foundation software

meditech information system • model n revenue management system