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yyyyyy x. yyyyyy                                         

708 alabama st., #0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven operational management executive eager to contribute superior technical knowledge, business improvement, and team leadership skills toward supporting the employer in optimizing performance


ø  offer numerous years of progressive multi-site operational management experience in the specialty manufacturing and service  arena with expertise in increasing productivity, efficiency, quality, and customer satisfaction while boosting profitability

ø  steer all aspects of operations, including p&l, financial forecasting and analysis, equipment and inventory, product delivery and quality, human resources, marketing, and client relations

ø  emphasis on continuous improvement and waste reduction with depth of knowledge in six sigma and lean methodologies

ø  expertly identify and address facility needs, proactively monitor performance metrics, and establish business systems and automations to meet changing demands

ø  implement aggressive resource allocation, cost reduction / avoidance, and safety / regulatory compliance strategies to promote a cost-effective, smoothly functioning environment

ø  solid record of building and leading top-performing cross-functional support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  ensure compliance with regulatory guidelines and corporate policies and procedures


~ key achievements ~

  • as vp of texas operations at sterling collision centers, introduced new business strategy and multiple process improvements to increase profitability by 200%, grow year-over-year revenues by 12%, turn around customer satisfaction metrics, and substantially improve environmental and safety audit results; played integral role in company achieving most profitable year (2009)
  • created and instituted sales and operations planning tool to optimize use of labor, facilities, equipment, and sales force assets; tool directly increased sterling collision gross profits by 8.8%
  • reduced vendor count by 75% and increased profitability by 8% through overhauling sterling collision procurement process and implementing it solutions
  • pioneered staff development and employee morale initiatives at sterling collision centers to reduce annual turnover from over 70% to 37%
  • oversaw the construction of five new locations of sterling collision centers and completed all projects on time and under budget
  • led sterling collision centers to become the first national multi-shop operator to achieve prestigious icar gold standard at every location
  • developed and executed high-efficiency business strategy for goodrich aerospace to grow bottom-line profitability by 200% through improved utilization of capital and technician assets
  • selected to serve as leader of goodrich aerospace sales team responsible for successfully launching a $0000 xxxxxx xxxx , xxxx , xxxxx 00000 certification

professional experience                

sterling collision centers (subsidiary of allstate corporation), natick, ma                                               2000 c 2010

vice president c texas operations (2009 c 2010)

  • in recognition of outstanding performance, steadily progressed within company to attain position responsible for developing and implementing of operational and financial standards for 15 collision repair shops in houston, dallas, san antonio, and austin
  • oversaw 275-employee team responsible for generating $50m in revenues and providing top-tier customer service to a 25,000-member client base
  • worked closely with key customers including insurance companies and fleet operators to continually grow business operations, client demand, and customer satisfaction



yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2


vice president c central services and strategic / process development (2006 c 2009)

  • proficiently drove operational support efforts for 60 nationwide retail shops; directed business planning, capital projects, procurement, and staff development
  • led numerous six sigma projects including vendor analysis, new market  identification, repair plan accuracy, sales and operations planning, 24 hour repair, and payroll automation

regional director c south texas (2000 c 2006)

  • purchased, developed, and managed operations of eight stores with 140 employees throughout houston, san antonio, and austin
  • established and enforced standards, processes, and policies to ensure consistent quality of service and exceptional levels of customer service
  • cultivated strategic partnerships with more than 20 insurance companies to generate customer referrals


goodrich aerospace (formerly bf goodrich)                                                                                          1992 c 2000   

director of operations c avionic services division, austin, tx (1997 c 2000)

  • expertly managed all aspects of business operations and directly oversaw it, engineering, customer service, procurement, marketing, distribution, human resources, and facilities management
  • introduced new line of navigation equipment products and managed development, testing, certification, and establishment of manufacturing operations using statistical process controls and lean thinking methodologies
  • conducted site visits with clients across europe, asia, the middle east, latin america, and africa to grow business relationships and global sales opportunities

service center manager c evacuation systems division, miami, fl (1995 c 1997)

sales engineer c evacuation systems division, phoenix, az (1993 c 1995)

production supervisor c evacuation systems division, phoenix, az (1992 c 1993)


~ military background ~

united states air force, rhein-main air base, frankfurt, germany                                                           1988 c 1992

enlisted member c honorable discharge

  • secret security clearance


university of maryland, college park, md                                                                                               1992

bachelor of science in management studies

community college of the air force                                                                                                       1990

associate of science in electronic systems

~ professional development ~

six sigma black belt

certified lean manufacturing facilitator  


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