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Yyyyyy x. yyyyyy

2893 Spencer Hill Road ¹ Xxxxxx, XXXXXX xxxxxx ¹ xxx-xxx-xxxx ¹ abc@xyz.com

 

Recent BPS Graduate with solid business and customer service background as well as expertise in corporate travel planning.  Highly experienced in RFP/RTP processes, mentoring and motivating, driving operational excellence and managing multiple simultaneous tasks.  Proven ability to provide project management leadership, identify deficiencies and drive process improvement strategies that increase efficiency and reduce costs. Seeking a management position with a progressive organization that values strong leadership, entrepreneurial spirit and the ability to learn new tasks quickly.

 

Key Skills Summary

 


AP/AR & Bookkeeping Experience

Build and Maintain Relationships

Computer/Technologically Savvy

Customer Service Dedication

Effectively Manage Multiple Projects

Event Coordination

Exceed Goals & Objectives

Excellent Communication & Presentation Skills

Knowledgeable in Business Office Activities

Manage Multiple Tasks

Meticulous Attention to Detail

Organized & Detail Oriented

Solid, Steady and Composed

Strong Scheduling Capabilities


 

Education/Professional Development

 

Syracuse University, Xxxxxx (2009)                    

B.P.S. Degree - Organizational Leadership GPA: 3.89 (4.0 scale)

Alumni Scholar, Alpha Sigma Lambda, Golden Key International Honor Society

                                  

Xxxxxx Community College     (2007)

Associate in Science Degree - Humanities and Social Science GPA: 3.77 (4.0 scale)

Phi Theta Kappa Honor Society and Deans/Presidents List 5 Consecutive Semesters                                                                                                              

 

Associated Travel School, Inc. (1987)

Certificate in Travel and Tourism - Travel Industry

 

Putting People First (PPF) Seminar, Peer to Peer Feedback, Consultative Selling Skills, Business Communications Skills, Diversity Workshop and Building on Your Abilities (BOYA)

 

 

Professional History

 

Miki's Milestones Daycare, Xxxxxx, XXXXXX (2006 to Present) - Owner

w Successfully grew Daycare/Pre-School business from inception to current capacity of 10 students ages 2 to 12.

w Develop and deliver educational programming to students; provide care and comfort to children, confer with parents discuss educational activities and policies; guide activities, plan and maintain reporting guidelines according to XXXXXXS requirements.

w Set educational standards and goals; monitor children s' progress, encourage positive social interaction and provide a safe and productive environment.

w Oversee business duties including AP/AR, payroll and allocation of funds for supplies, materials, and equipment.

w Certified in Adult/Child/Infant CPR and Life Saving, Standard First Aid Certified, SUXXXXXX Health and Safety Certified and Business Record Maintenance and Management

                       

           

Owner, Miki's Munchies/Wholesale Bakery, Xxxxxx, XXXXXX (2006 to Present)

w Created a unique and innovative product line of baked goods; grew sales through the development of aggressive marketing and relationship building activities with corporate clients for specialty product orders.

w Manage business processes including; pricing, AP/AR, marketing, product development, purchasing, inventory and vendor relations.

 

American Express Travel, Premium, Xxxxxx, XXXXXX (1994 to 2006)           

Corporate Group Travel Planner

w Maintained complete accountability for the coordination of 150+ large national and international group travel events; built valuable business relationships with airline, hotel and ground service vendors to provide clients optimum service at reduced rates.

w Secured airline arrival/departure schedules, booked block hotel rooms and managed event budget and expense tracking to ensure adherence to cost requirements.

w Applied sharp leadership skills toward effectively training and directing a team of top-performing agents, streamlined and standardized internal processes to increase efficiency and customer service, and trained staff in Apollo accounting system for fulfillment of air/land processing forms.

w Prepared convention agenda, assisted clients in locating appropriate venues and consistently managed multiple simultaneous projects with success.

 

Key Accomplishments

ð  Project managed the Verizon Incentive Kickoff Convention ; coordinated travel for 1900 Verizon employees, and generated over $250K in revenue.

ð  Led coordination efforts for the Verizon Corporate Sourcing Annual Meeting; handled the travel and accommodation plans for 300 employees.

ð  Identified deficiencies in air fulfillment contracts for M&I Chubb and Son Insurance account, saving over $50,000 in lost revenue.

ð  Revitalized $650,000.00 air barter account between Verizon and American Airlines.

                                 

US Airways, Big Flats, XXXXXX and Charlotte, NC

Customer Service Agent

w Assisted clients in booking airline ticket and reservations utilizing a computerized reservation system, ensured enforcement with all applicable FAA regulations.

w Interacted with agents to provide guidance in emergency situations and unforeseen circumstances.

w Received recognition award for process implemented initiatives that resulted in substantial cost savings for airline.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

2893 Spencer Hill Road ¹ Xxxxxx, XXXXXX xxxxxx ¹ xxx-xxx-xxxx ¹ abc@xyz.com

 

Name

Title

Compaxxxxxx

Address 1

Address 2

City/State/Zip

Date Here

 

 

Dear <Name Here>,

I have enjoyed much success in my career as a Corporate Travel Planner and more recently a successful entrepreneur, but I am ready to re-enter the workforce in a new professional capacity.  I have recently completed my B.P.S. in Organizational Leadership, and am certain that I could be a valuable and integral member of your team.

 

I was thrilled to see your recent posting for a <position here>.  As you can see on my resume, I am an educated and ambitious professional with the ability to thrive in a fast paced setting.  I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

I have an excellent track record of cultivating business relationships and managing teams to maximized performance levels.  According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>. 

 

In addition, I have been consistently acknowledged by my employers for exceeding performance expectations.  I have been consistent in my success, and even in these challenging economical times, I have been able to continue to grow my business, and I know that I could do the same for you.

 

Thank you for your time and consideration.  Please contact me at your first convenience to speak further.  If I do not hear from you within 10 days, I will contact you to arrange for an interview. Should you require axxxxxx additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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