career objective                              

 

motivated technical professional with expertise in apple and audio/recording software eager to contribute to the success of a creative organization seeking a passionate professional.

 

profile                                                

 

ø  consistently delivered reliable technical troubleshooting, repair, and upgrade services related to hardware and software systems, engaging apple users to resolve disruptions in timely manner.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen .

ø  reputation for results-oriented work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

ø  technically savvy with expertise in microsoft word and excel, windows and mac os x operating systems, pro tools, and ibm and apple computers; hold key certifications from apple and musician s institute in technical repair and audio engineering.

ø  fluent in japanese at native level.

 

technical credentials                     

 

  apple certified professional (logic pro 8, level 1 and level 2)

  apple certified macintosh technician: part 2  c desktop/portable hardware and os service, with emphasis on esd and technician safety

  musician s institute journeyman certificate (introduction & advanced apple music recording software): working knowledge of pro tools, ssl and neve consoles and outboard gear including mics outboard processors and misc. audio programs, as well as audio recording techniques

 

technical experience                       

 

apple store-costa mesa, ca                                                                                            2006 to 2007

mac specialist

  cultivated lucrative, long-term relationships with client base through promotion of extensive array of technical products and services within company brand and assured delivery of top-rated customer service.

  assessed customers technical needs and translated sophisticated system and software details into accessible information that increased sales opportunities.

 

the cathedral / doggystyle records-hollywood, ca                                                                       2006

record plant-hollywood, ca

technical intern

  utilized expertise in recording software and technology to assist in recording various platinum artists and acquired key knowledge related to successful operation of record label.

  leveraged technical knowledge gained from musician s institute to expand practical applications of recording software and technology.

 

 

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technical experience continued

 

compusa-long beach, ca                                                                                                           1999

sales associate

  demonstrated both strong communication and customer service skills as well as technical knowledge to effectively respond to client inquiries, provide informed product selection recommendations, and promptly resolve outstanding issues while ensuring optimal satisfaction.

 

additional experience                     

 

karaoke bleu-los angeles, ca                                                                                     2007 to present

island grill restaurant-los alamitos, ca                                                                        1999 to present

manager / assistant manager / bartender

  facilitate superior customer experiences through delivery and maintenance of effective service within high-paced environments.

  oversee preparation of extensive food and drink menu items, ensuring compliance with all company and osha standards.

  coordinate staff scheduling and training and manage cash handling and general operations for restaurants.

 

education                                           

 

long beach city college-long beach, ca

completed coursework in information technology and electronic engineering

 

 

activities:

cello musician

shito-ryu karate