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yyyyyy x. yyyyyy


address:                                0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone:                                    xxx-xxx-xxxx


social security number:      xxx-xx-xxxx

citizenship:                           country

veterans preference:           include # of points or none if your background doesn t apply

highest grade:                      series-gs# or none if your background doesn t apply



vacancy posting:                  awa-arp-0000 xxxxxx xxxx , xxxx , xxxxx 00000-13734

position:                                correspondence specialist, fv-0301-f/g

dept./agency:                       dept. of transportation, federal aviation administration



ksa essay responses


1. knowledge of general office administrative procedures, concepts, and practices.


i offer solid administrative experience in positions including secretary and administrative assistant/receptionist, requiring broad knowledge of rules, procedures and operations related to secretarial and clerical functions, and excel in strategically planning, coordinating and facilitating office workflow/projects to meet critical timelines while maintaining high quality standards.


while serving as a secretary with the federal aviation administration for several years, i steered comprehensive administrative operations.  i was in charge of managing the support operations by incorporating the agency s mission, in compliance with faa standards and ensuring high level of confidentiality.  handled all reception duties and provided quality customer service in responding to calls and greeting visitors.  i also conducted comprehensive review and analysis of administrative and technical data while transforming electronic and hard copy sources into final form for detailed reports and summaries.  in this position, i also facilitated the organization/coordination of department conferences, developed travel vouchers, and maintained time and attendance records for staff.


similarly, in prior positions as an administrative assistant/receptionist for points of life foundation and office administrative support for both us dept. of education and us dept. of housing and urban development, i demonstrated proficiencies in areas ranging from greeting visitors and screening/managing phone calls to setting appointments, managing complex calendars and maintaining detailed records/information systems. 

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2. skill in the use of office automation.


in an administrative/clerical capacity, i have proficiently used ms word, excel and powerpoint to facilitate broad-scope office projects.  i ve also used proprietary software to manage high volume databases, maintain client files and develop detailed reports.


in my current position as a building operation specialist for the federal aviation administration, i have applied my sharp technology skills toward using various computer programs to process various requests and promptly address a broad range of facility issues.


while working as an office automation clerk for the us dept. of agriculture, i proficiently performed clerical tasks and office automation duties, including maintaining office files, receiving/routing/distributing mail, and drafting and finalizing correspondence.  i also set up conference calls, coordinated travel arrangements, and ordered office supplies, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.


throughout my career, i have consistently demonstrated that i am adept at rapidly acquiring and applying new technology skills to maximize job performance.  i am also skilled in using varied software programs to create worksheets/ spreadsheets and forms and effectively publish parent newsletters; i rely heavily on ms word on a daily basis.


3. ability to plan, organize, coordinate, and prioritize work.


throughout my progressive career, i have repeatedly demonstrated my talent to support management in administrative functions by applying my strong abilities in planning, organizing, coordinating, and prioritizing work.  my record shows repeated success, resulting in progressive increased responsibilities and promotions. 


i have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  i appropriately prioritize tasks, so that even the most ambitious projects are achievable through hands-on oversight and short-term objectives including steps with time frames.  i successfully plan and organize current processes, coordinate alternatives and options, and implement creative solutions to meet organizational objectives.



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yyyyyy x. yyyyyy                                                       ksas-page 3 of 3




currently, as the building operation specialist for the federal aviation administration, i successfully contribute my prioritizing and multitasking abilities in addressing various facility issues.  i plan, coordinate, and organize the processing of a broad range of requests, including parking, conference rooms, government vehicle use, cleaning, maintenance, pest control, environmental management, temperature complaints, etc.


in addition, as the secretary for federal aviation administration, i applied my organizational talents toward supporting daily operations and implementing administrative programs, policies, and procedures.  i proactively supported the development and preparation of data for program requirements and developed, tabulated, and summarized reports.  i also maintained full accountability and discretion in establishing priorities regarding the management of calendar appointments, including the authority to commit time, reschedule appointments, and accept/decline meeting invitations.


4. ability to type, review, edit and correct outgoing correspondence and reports to ensure overall quality, proper format, and accurate grammar, punctuation, and spelling.

as part of my academics, i successfully completed numerous english courses, and have written several quality papers over the course of my academic pursuits.


over the course of my career, in positions ranging from office administrative support and office automation clerk to administrative assistant/receptionist and secretary in diverse government environments, i successfully edited correspondence for management staff, drafted memorandum per government/faa standards and prepared and produced dynamic communications and written materials targeting broad audiences.  


ensuring accuracy in format, grammar, punctuation, and spelling, i consistently provided quality correspondences and reports for management.  i am particularly adept at reviewing and analyzing notes, rough drafts, and oral instructions, and developing them into comprehensive reports, memoranda, letters, forms, and other correspondence.





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