yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

forward-thinking m.s. in management candidate specializing in driving facility growth, building strong teams, developing cost-effective improvements, and delivering high-quality client services eager to offer experience toward optimizing an ethical employer success within a management role.

 

profile of qualifications

 

         top performer who oversees responsible, compassionate direct patient care based on strict industry and / or health care facility standards of practices, and seamlessly interfaces between residents, families, physicians, and staff.

         ambitious self-starter who supports quality staff recruitment that encourages low turnover rates and high levels of facility loyalty while promoting workforce diversity and efficient relations among all levels of healthcare teams.

         integral leader who develops facility business plans to maximize bottom-line results and achieve superior care.

 

education & professional development

 

master of science in management (health care management, 3.92 gpa, april 2011)              indiana wesleyan university

bachelor of general studies                                                                                                                                       indiana university

 

health care issues • health care finance • health care policy • health care systems • finance for managers

managerial ethics • legal issues • managerial economics • applied marketing management

community / organizational settings • human relations / organizational behavior

 

non-violent therapeutic crisis intervention (cpi) certificate • first aid certificate • cpr (adult / child) certificate

 

professional synopsis

 

 

  successfully increased park center, inc. s group homes revenue by over 50%.

  achieved dramatic improvement in customer service ratings at group home from 32% to 80%.

  spearheaded the start-up of two separate facility departments, including assisting management in writing policies and procedures which was instrumental in growing the department from the ground up and attaining core goals.

 

service coordinator transitional care services (2010 c present)

         utilize broad scope of industry knowledge and dynamic business acumen to direct a 27-member team within a 30-bed sub-acute center for mentally ill patients, including handling diverse human resource functions such as recruiting and hiring personnel, conducting new hire orientations, and disciplining staff within policy guidelines.

         monitor financial statements and initiate necessary changes to department to maximize bottom-line performance.

         ensure quick response and seamless processes concerning emergency detention orders and when police intervention is required, along with assisting with comprehensive legal documentation for mental health court.

 

manager (2004 c 2010)

         led targeted decision-making among two 10-bed mentally ill homes, including supervising a 15-member staff, providing training / orientations, handling all disciplinary actions, and managing and monitoring department finances.

 

acting team case manager (2002 c 2004)

         developed, implemented, and maintained treatment plans for chronically mentally ill adults in coordination with therapists, clients, and family members, including serving as a case manager for 15 clients within the facility.

         interfaced among physicians, agencies, and schools to provide high-quality client services and health care options, along with assisting client with obtaining medications and acting as accurate payee for social security (ssi) monies.

 

lead employment specialist (2000 c 2002)

         played a vital role in the start-up of a new department, including working with managers to draft policies and procedures, supporting chronically mentally ill clients during application and interviewing processes, performing hands-on job coaching, and proactively cold calling prospective employers to present the employment program.

 

case manager (1998 c 2000)

         demonstrated solid case management abilities toward working with up to 45 chronically mentally ill adult clients to develop, implement, coordinate, and maintain treatment plans with therapists and family members, including assisting clients in obtaining medications and serving as payee for client social security (ssi) monies.

 

additional youth care worker and group home counselor roles held prior to 1998