Brian Nelson
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship:

 

Vacancy Announcement:

 

 

CORE COMPETENCIES

 

Program Management, Quality Assurance, Quantitative Analysis, Qualitative Analysis, Budgeting, Strategy Development, Financial Management, Inventory Control, Performance Improvements, Productivity Maximization, Staff Management, Human Resource Operations, Financial Analysis, Strategic Initiative Development, Business Process Development, Procedural Analysis, Procedural Improvements, Regulatory Compliance, Accreditation Preparations, Efficiency Maximization, Reports, Documentation, Customer Service, Contract Management, and Research.

 

PROFESSIONAL EXPERIENCE

 

4/2009-Present

Social Worker
Fresenius Medical Care

Baltimore, MD

Hours per Week: 45
Salary:
Supervisor: Eileen Jagielski  Phone xxx-xxx-xxxx   May Contact:  Yes

Successfully collaborated with extensive personnel team in providing dialysis services to over 1400 patients around the world; personally supervise the delivery of services to 4 sites across Maryland. Lead in the organization and management of programs and initiatives delivering services for 182 patients. Drive the planning and development of strategic initiatives resulting in financial improvements and increased client satisfaction. Actively conduct studies, analyze data and develop policy recommendations for operational improvement. Consistently generate groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability. Develop an innovative compliance program, analyzing problem areas and identifying best course of action. Determined potential positive and negative impact on patients. Successfully increase accounts receivable by 25% in under 6 months. Lead the implementation of an insurance protocol that improved productivity and efficacy. Strategically implemented an innovative training program, resulting in an increase in clinical outcomes and productivity. Designed service modules for over 20 staff persons to improve staff-patient interaction, boosting client satisfaction rate to 95%. Effectively create goals, track status, analyze financial activity, and make adjustments as need to ensure optimal results. Serve as Administrator of the compliance registry, conducting surveys of data for accuracy and quality control. Consolidate and analyze statistical data and trends utilizing data to develop reports for management leadership regarding the status of patient health throughout 3 clinics. Actively administer contract negotiations for healthcare services. Analyze and research market conditions, and services to monitor changes in costs. Facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

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9/2008-4/2009

Facility Administrator

Davita, Inc.

Baltimore, MD

Hours per Week: 60
Salary:
Supervisor: Kevin Henderson  Phone: 410-284-9000 May Contact:  Yes

Actively served as Facility Administrator for a busy healthcare company providing dialysis services to over 1400 patients. Responsible for overseeing all operations of 2 dialysis clinics, including  all hemodialysis and Peritoneal Dialysis programs. Led clinics to obtain top quality scores in the Region, while improving patient outcomes through new qualitative processes. Successfully met budget goals for two quarters through the application of financial management strategies and resource management. Utilized team meetings and outcome evaluations to improve team morale and productivity, resulting in a staff turnover of 0% during tenure as facility manager. Consistently researched and analyzed financial data, effectively identifying data disparities and conducting remediation; met budgeted targets for 2009. Drove the planning and development of strategic initiatives that effectively improved patient outcomes. Strategically developed a business process improvement program to enhance clinic operations, through accountability, object based evaluations and strategic acquisition management. Efficiently optimized human resources to maximize resources, resulting in decreased productivity costs and efficiency improvements. Responsible for determining employee work schedules, monitoring financial resource usage and supervising vendor contract negotiations. Facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability. Consistently tracked all productivity data for all healthcare clinics, effectively consolidating statistical data and trends from multiple program sites for analysis. Successfully drafted Quality Assurance reports summarizing clinical outcomes, audits and correction plans.

 

3/2006-9/2008

Social Worker   

DCA, Inc.

Baltimore, MD

Hours per Week: 45
Salary:
Supervisor: Ken Green Phone: 410-243-4193  May Contact:  Yes

Sharp business acumen and experienced in managing broad scope of operations, from program management, budgeting and document control to procedural analysis and process improvements. Strategically reviewed production standards, identified problems and made recommendations for appropriate resolution.  Led staff in the identification of problems impacting clinic operations, reviewing financial impact and recommended change to improve clinical operations. Collaborated in the development of plans to achieve goals to positively impact clinical outcomes and labor relations, successfully increasing financial outcomes through quantitative analysis. Need analysis resulted in the development and implementation of innovative community marketing campaign, increasing patient volume by 25%. Proficiently designed a detailed document control system, effectively improving detail and accuracy of federal, state, and local audits of patient health records. Drove procedural analysis initiatives, resulting in an overall improvement in patient outcomes and reduction of patient mortality. Collaborated with Nursing Home staff in augmenting patient diet to decrease patient mortality. Oversee and track budgetary performance goals, following-up with the implementation of strategies to meet performance indicators. Efficiently developed reporting documentation to maintain compliance with federal, state, and local laws. Skillfully created operational tools to enhance clinical effectiveness and efficiency. Spearheaded the improvement of admissions, discharges and work flow processes. Responsible for the development of new processes to screen admissions. Designed innovative Quality Assurance improvement to improve clinical outcomes.

 

 

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Brian Nelson                                                                    Page 3 of 4  

 

5/ 2006-11/2006

Facility Administrator

Davita, Inc.

Baltimore, MD

Hours per Week: 60
Salary:
Supervisor: Drew Mcmanigle  Phone: 410-332-1122  May Contact:  Yes

Strategically managed 2 dialysis clinics, including all hemodialysis and Peritoneal Dialysis programs. Drove the design and development of a detailed business plan to meet strategic company goals in 2006. Successfully created an innovative conflict resolution training program, to educating team in work collaboration and teamwork skills. Efficiently implemented a system planning initiative to improve patient outcomes by accurately reporting clinical outcomes through information management systems. Actively developed strategic initiatives to improve patient outcomes. Drove the creation of an innovative business process improvement program to enhance overall clinic operations, including accountability, object based evaluations, and accreditation/certification. Responsible for planning, allocating and maximizing resources, resulting in decreased productivity costs and improved program efficiency.  Strategically researched and implemented appropriate technology to maximize efficiency. Supervised the tracking of productivity for healthcare clinics. Developed and consolidated reports on behalf of upper level management. Skillfully consolidated and analyzed statistical data and trends from multiple program sites to determine potential problems and improvements. Effectively trained, motivated and directed staff and actively collaborated in Human Resource operation functions such as career counseling, evaluating performance and providing guidance/mentoring. Consistently supervised staff, ensuring effective, efficient operations. Tasked with developing work schedules for personnel and ensuring efficient use of human and financial resources. Directed operations for all staff, including nursing, technical, social work, dietician, and support personnel. Responsible for developing, implementing and monitoring a budget to ensure fiscal maximization. Efficiently created policies and procedures to assist in meeting budgetary goals. Developed tracking tools and productivity outputs to meet all daily goals. Actively researched and analyzed all financial data; identifying and correcting disparities and incompatible information in existing data. Utilized quantitative techniques in the analysis of financial data, successfully improving revenues, increasing productivity and meeting budgeted goals for 2006.

 

 

EDUCATION

 

Strayer University

Master of Business Administration

Majoring in Management Specialization

Graduated: 2006

GPA: 4.0

 

University of Maryland

Masters Degree in Social Work

Majoring Clinical/Program Management Specialization

Graduated: 1998

GPA: 3.9

 

University of Baltimore

Bachelor of Arts Degree

Majoring in Sociology/Business Major

Graduated: 1995

GPA: 3.8

 

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Brian Nelson                                                                    Page 4 of 4

 

High School
Degree: Diploma

Date Earned:

 

 

AWARDS

 

Volunteer of the Year: NKF, 2007

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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