career objective                              

results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member

profile                                                

ø  offer extensive customer service and administrative experience, with expertise in facilitating client-focused environment vital to maximizing customer satisfaction and retention

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; capable of working with confidential information and business processes

ø  consistently meet deadlines while providing high quality service

ø  proactive team player equally effective in independent and collaborative environments

ø  solid computer skills including windows 2000, ms office, peoplesoft database, groupwise, and internet research

ø  bilingual in english and macedonian, with additional language skills in serbian, croatian, bosnian, bulgarian, montenegro, and spanish

professional experience                

rmit university, victoria                                                                                                                        2005 c present

student advisor c the hub (2006 c present)

• in recognition of superior performance, steadily progressed within  institution to attain higher education worker level 5 position entrusted with a broad range of responsibilities and managing highly sensitive and confidential information
• work closely with students to provide personalized assistance with class enrollment and academic processes as well as personal issues; serve as liaison between students and university faculty and staff
• perform administrative functions including managing stationery and supply ordering, overseeing staff rosters, and developing international students health insurance card system to achieve significantly increased efficiency and accuracy

• serve as fire and evacuation floor warden and provide first aid as necessary; delegate for national tertiary education union (nteu)

reception/administration c health service (2005 c 2006)

• successfully performed multiple concurrent responsibilities, including greeting and assisting patients, maintaining records and files, and contributing to university-based awareness campaigns
• supported health service staff by coordinating meetings and taking minutes; updated and published department website

 

head waitress/supervisor, grand star receptions and convention centre, victoria                                2008 c present

head waitress/waitress, sheldon receptions and convention centre, victoria                                        2005 c 2008

• provide excellent customer service and consistently achieve outstanding levels of guest satisfaction; effectively multi-task in high volume environment while maintaining quality
• prepare venue prior to functions; coordinate waitstaff, kitchen personnel, host, and audio-visual staff
• lead, train, and oversee waitstaff in execution of duties and ensure continually smooth function operations

 

volunteer teacher/administrator, adult multicultural education services (ames), victoria                      2004

• prepared and conducted workshops aimed at improving english as a second language skills for adult students
• assisted teachers in instructing progressive levels of english; oversaw student enrollment

 

administration, styrapak packaging company, victoria                                                                         2003

• courteously and informatively interfaced with clients in person and via telephone; offered exceptional customer service; prepared correspondence and documentation, organized files and orders

 

admin/manager, simon buildings, macedonia                                                                                                   2002 c 2003

• proficiently assisted with all aspects of office administration and client relations for this family-owned business

 

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education & training                       

floor warden fire and evacuation training, rmit university, victoria                                                   2007

certificate iv front line management, rmit university, victoria                                                            2006 c 2007

certificate iii business administration, rmit university, victoria                                                           2005 c 2006

intermediate first aid 21368vic, australian red cross, victoria                                                 2005

certificate iii english language, ames, victoria                                                                                   2004

tafe computer course, megasoft i.t. school, macedonia                                                                    2001 c 2002

tafe english course, logos oxford language school, macedonia                                                      2001