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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
career objective
award-winning bba, operations management candidate with proven expertise overseeing strategic direction of organizations while promoting high-productivity work environments that drive profitability and service levels.
profile
ø concurrent with academic pursuits, employed in management and sales roles, with recognition for top performance and solid business acumen.
ø proven track record developing highly effectives teams that excel at driving revenues in accordance with organizational vision and mission.
ø talent for simultaneously balancing numerous workloads with varying degrees of priority while maintaining peak customer service levels.
ø influential communicator capable of simplifying complex concepts while building long-term relationships with clients, vendors, and coworkers.
ø currently hold class a cdl with endorsements from ny state, including enhancements to travel to canada.
management experience
valley view entertainment, llc 2006
ceo / general manager-warsaw, ny; held role concurrently with education
designed, developed, and implemented new business, marketing, and advertisement plans to salvage failing operations while overseeing management of bar, restaurant, and bowling center venues.
initiated training programs for new staff members to optimize performance resolution of customer service-related issues.
formulated and executed revised budget, supplier, and accounting programs, which dramatically improved workplace productivity and processes.
arg trucking 2001
leader dispatcher / driver supervisor-bergen, ny; held role concurrently with education
served as first contact for all customers and dispatched drivers to meet pre-assigned schedules.
initiated all training programs and ensured driver compliance with all department of transportation (dot) regulations.
executed tracking and control procedures to maintain proper levels of fuel supplies.
utilized as400 software systems for delivery and driver tracking as well as compliance of just-in-time (jit) delivery system.
auto zone 1996
store manager-henrietta, ny
oversaw operational and strategic direction for organization, including opening of two new stores within district, responding to changes in p&l report to maintain profitability, maintaining top-ranked customer service and retention levels, and controlling and adjusting inventories.
triggered profitability for store within 14-month period as opposed to typical 18- to 24-month timeframe by cultivating highly effective staff.
conducted all new hire interviews, orientations, and training while advising and disciplining store employees to meet company standards.
scheduled employee work hours to accommodate high-volume customer streams.
burnwell gas 1991 to 1996
store manager-henrietta, ny
spearheaded campaign to drive delivered gallons, including serving as first contact for customer concerns and change-of-service needs.
collaborated with technical and delivery staff to ensure timely and accurate arrival of all shipments.
cold-called businesses and residential customers to secure additional revenues.
additional experience
letchworth central school / golden memories transportation 2007 to 2009
bus driver / trainer / dispatcher-gainesville & rochester, ny
accommodated fluctuating transport schedules and ensured timely delivery of all passengers to destinations while observing applicable legal and company regulations.
developed route plans and administered safety trainings while promoting strong atmosphere of trust among passengers.
progressively advanced through company leading to heavy corporate customer service-focused roles, dealing with vps and owners of fuel companies.
education &
credentials
american intercontinental university-atlanta, ga; graduate cum laude with 3.8 gpa
bachelors of business administration
suny morrisville-morrisville, ny; graduated with 3.5 gpa
associate of science
united states navy
e3 / e4 / e5 / missile technician 2nd & 3rd class / qualified submarine service dolphins
received four good conduct awards and three letters of accommodation for services above and beyond call of duty as well as two battle efficiency awards.
activities
instructor, community organization
assistant scout master, boy scouts of america
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