solutions-focused, detail-driven executive-level administrative professional eager to contribute exceptional business support, client services, and organizational talents toward maximizing a progressive company s productivity and profitability.

 

profile

 

ø  demonstrate sharp decision-making skills, solid problem-solving abilities, outstanding interpersonal relationship-building talents, and excellent written / verbal communication proficiencies.

ø  expert in the prioritization, management, and completion of multiple assignments within fast-paced, high-pressure situations in order to meet set deadlines while maintaining a commendable work ethic.

ø  actively communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful operational performance and a continually satisfied and loyal customer base.

 

~ education and technical proficiencies ~

 

bachelor of science in secondary education mathematics (summa cum laude)

texas a&i university

 

extensive business english / proofreading & editing / medical & legal terminology coursework

san antonio college

 

microsoft office (word, excel, outlook) • 85 wpm: typing • 100 wpm: shorthand

~ willing to learn / master additional programs as necessary ~

 

professional synopsis

 

mcy insurance services dba allstate insurance, san antonio, tx

 

ø  applied dynamic interpersonal relations talents toward counseling and advising potential clients and current policyholders regarding wide-ranging property and casualty insurance matters.

ø  drove business growth by successfully soliciting new accounts, as well as cross-selling existing accounts to maximize operational revenue and managing over 1,000 insurance customer files; promptly handled client requests and effectively resolved organizational challenges.

ø  expertly coordinated versatile office activities, including supervising top-performing agency staff members and creating dynamic training / development programs to ensure consistency within business operations.

ø  contributed sharp organizational abilities toward preparing confidential correspondence for a high-volume insurance agent, maintaining accurate personnel calendars, scheduling appointments / meetings, organizing special events, and compiling weekly / monthly reports for review.

ø  supported business efforts by accepting premium payments, handling daily deposits, and reconciling bank statements.

 

mci telecommunications, san antonio, tx

 

ø  maximized administrative success by proficiently supporting branch management, sales, and service staff in the oversight of comprehensive hr functions (i.e. employee directory maintenance, personnel files, new employee orientation) to maintain seamless organizational processes.

ø  demonstrated solid analytical and technical skills in accurately preparing / processing statistical reports, expense reports / logs, payment requisitions, and prospect databases, as well as creating and distributing an innovative monthly newsletter and coordinating customer special events (i.e. golf outings) and meetings.

 

texas department of human services, san antonio, tx / austin, tx

 

ø  actively liaised between executive-level management and field staff, along with supporting budget preparation, assisting division administration with special projects, and preparing multifaceted office-based correspondence (i.e. letters / proposals, inventory / budget / activity reports, complex charts).

ø  optimized operational efficiency by ordering division-wide supplies, maintaining inventory levels, overseeing confidential personnel files for over 120 employees, and handling meeting minutes transcription.

ø  resolved complex client issues via telephone and in-person to attain outstanding customer service at all times.

 

~ additional professional roles held prior to 1982 ~