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career objective
detail-oriented financial analyst and business information systems management specialist eager to contribute skills and knowledge toward supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of progressive experience, with extensive experience performing a wide range of information management and accounting duties, including accounts payable and receivable, employee payroll, account reconciliation, financial reporting, journal entries, deposits, and internal auditing
ø solid record of training and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø provide outstanding customer service through efficient research and resolution of potential issues; possess sharp analytical aptitude and problem-solving capabilities
ø strong technical proficiencies including applications addressing billing and coding, as well as month and year-end financial statement generation and reporting; execute enterprise-wide software conversions that boost bottom-line performance
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø ensure compliance with corporate policies and procedures as well as government laws and regulations regarding the handling of sensitive information
ø proactive team player equally effective in independent and collaborative environments
professional experience
support analyst, harris computer / mainstreet software, berlin, md 2004 c present
- successfully perform a broad scope of functions, including client relations, technical implementations and conversions, and training duties
- plan program implementations and enhancements, develop schedules, and create conversion maps for software covering accounts receivable, general ledger, billing, and pos modules
- deliver in-house and on-site software training for 80+ municipal agency clients; create, update, and maintain training manuals and materials for multiple applications, updates, and patches
- work closely with customers and users to promote optimal product usage in line with individualized accounting needs
senior debit premium technician, columbian financial group, binghamton, ny 2000 c 2004
- provided knowledgeable and courteous assistance for internal and external clients, including regional sales directors, home office staff, agents, and policy owners; served as key point of contact for new and established accounts
- conducted audits, documented account shortages, and investigated and resolved issues related to commissions, accounting, and policies
- expertly trained staff on interdepartmental debit billing procedures; managed system conversion testing process
office clerk / accounts receivable clerk, superior automotive warehouse, orlando, fl 1997 c 1999
- accurately prepared customer billing statements, managed day-to-day client accounting and a/r, and reconciled invoices
- processed company payroll and performed all banking functions
- coordinated fleet schedule, oversaw seven drivers, ensured timely deliveries, and maintained detailed warehouse records
education
business information management studies, broome community college, binghamton, ny 2000 c 2004
- member, phi theta kappa honor society
general studies, valencia community college, winter park, fl 1999
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