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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪ Abc@xyz.com

 

Objective

 

Trusted and exceptional multitasker with superior listening skills, strong customer focus, sense of integrity and commitment to business growth eager to contribute to the operations of a dynamic organization

yyyyyy x. yyyyyy

Profile of Qualifications

 

  Business Management student with related practical experience in broad areas of general business functions

  Extensive background in customer-focused, service-oriented industries requiring superior communication and relationship management skills as well as a consistent commitment to client satisfaction

  Solid skills in broad-range administrative/office functions ranging from high-volume phone management, reception, appointment scheduling, and data/records management to payment processing, cash management, and quality correspondence, documentation and report production

  Motivating leader experienced in managing as many as 12 team members; strategically schedule and coordinate staff to maximize use of resources

  Prior experience in full-scope retail management spanning human resources, sales, customer service, buying, and administrative reporting

yyyyyy x. yyyyyy

Professional Experience

 

Crew Scheduler, PSA Airlines Inc., Vandalia, OH 2005 - 2009

  Consistently ensured efficient use of staffing and critical FARs/regulatory compliance by supporting staff coordination, communication and manipulation of the daily flight crew schedule

  Proactively maintained crew members daily schedule by filing and running daily report revisions and alterations

 

Receptionist, Mitchell Internal Medicine, Mason, OH 2003 - 2005

  Played solid role in growing business and ensuring patient loyalty by continually delivering superior customer service in managing high-volume phones as well as greeting and assisting patients

  Effectively scheduled appointments and prepared registration forms and charts

  Efficiently retrieved and filed charts; accurately typed letters and reports

  Proficiently processed payments, prepared receipts and performed various other office duties as required

 

Flight Attendant, Northwest Airlines, Detroit, MI 2000 - 2004

  Routinely supervised up to 12 crew members and oversaw up to 300 passengers aboard an airplane

  Provided friendly customer assistance to those with special needs or requests

  Responsible for courteous meal and drink service and any required PA announcements

  Offered assistance to pilots and other flight crew members as required

  Successfully performed all relevant safety procedures and administrative duties

yyyyyy x. yyyyyy

Education

 

Business Management, Kaplan University, Dayton, OH 2010 - Present

Esthetics, Creative Images School of Cosmetology, Vandalia, OH 2008 - 2009

Business Administration, Miami Jacobs College, Dayton, OH 1996

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