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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪ Abc@xyz.com
Objective
Trusted and exceptional multitasker with superior listening skills, strong customer focus, sense of integrity and commitment to business growth eager to contribute to the operations of a dynamic organization
yyyyyy x. yyyyyy
Profile of Qualifications
Business Management student with related practical experience in broad areas of general business functions
Extensive background in customer-focused, service-oriented industries requiring superior communication and relationship management skills as well as a consistent commitment to client satisfaction
Solid skills in broad-range administrative/office functions ranging from high-volume phone management, reception, appointment scheduling, and data/records management to payment processing, cash management, and quality correspondence, documentation and report production
Motivating leader experienced in managing as many as 12 team members; strategically schedule and coordinate staff to maximize use of resources
Prior experience in full-scope retail management spanning human resources, sales, customer service, buying, and administrative reporting
yyyyyy x. yyyyyy
Professional Experience
Crew Scheduler, PSA Airlines Inc., Vandalia, OH 2005 - 2009
Consistently ensured efficient use of staffing and critical FARs/regulatory compliance by supporting staff coordination, communication and manipulation of the daily flight crew schedule
Proactively maintained crew members daily schedule by filing and running daily report revisions and alterations
Receptionist, Mitchell Internal Medicine, Mason, OH 2003 - 2005
Played solid role in growing business and ensuring patient loyalty by continually delivering superior customer service in managing high-volume phones as well as greeting and assisting patients
Effectively scheduled appointments and prepared registration forms and charts
Efficiently retrieved and filed charts; accurately typed letters and reports
Proficiently processed payments, prepared receipts and performed various other office duties as required
Flight Attendant, Northwest Airlines, Detroit, MI 2000 - 2004
Routinely supervised up to 12 crew members and oversaw up to 300 passengers aboard an airplane
Provided friendly customer assistance to those with special needs or requests
Responsible for courteous meal and drink service and any required PA announcements
Offered assistance to pilots and other flight crew members as required
Successfully performed all relevant safety procedures and administrative duties
yyyyyy x. yyyyyy
Education
Business Management, Kaplan University, Dayton, OH 2010 - Present
Esthetics, Creative Images School of Cosmetology, Vandalia, OH 2008 - 2009
Business Administration, Miami Jacobs College, Dayton, OH 1996
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