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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused customer service manager with mba eager to offer 8+ years of cross-functional client / customer service, operations / administration, team building / training, policy / procedure development, and account management experience within diverse fields toward optimizing a progressive employer s bottom-line performance.

 

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profile of qualifications

 

         top-performer who makes decisions to reflect positively on business profitability, corporate well-being, and client satisfaction.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         excellent communicator who evaluates workflow methods to streamline business processes and improve staff productivity.

         proficient multitasker who plans, prioritizes, and manages team and individual tasks within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.

 

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key areas of expertise

 

operations management                       client / customer service          conflict resolution                process improvement

team building / training                       regulatory compliance             inventory control                   correspondence drafting

policy / procedure development          administrative support               calendars / scheduling       data / records management

 

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professional synopsis

 

customer assistance manager

anthony international, sylmar, ca                                                                                                                                       2006 c 2009

 

        applied dynamic leadership talents toward directing customer service operations to include training and managing a top-performing team of front-line service / support providers and ensuring compliance with set rules and established practices.

        optimized business productivity by handling internal / external conflicts, along with demonstrating solid interpersonal relations skills toward mentoring and coaching staff to encourage high levels of company loyalty and low turnover rates.

 

office manager

john weaver medical center, hawthorne, ca                                                                                                                  2005 c 2006

 

        strategically steered comprehensive administrative efforts by developing office policies / procedures, conducting valuable regular staff meetings to facilitate productive team building, and performing objective individual employee assessments.

        developed efficient methods for patient scheduling to maximize use of resources and meet key medical center goals.

        ensured seamless business processes by cost-effectively ordering inventory and liaising among top supplies vendors.

 

collection agent

la express medical transportation, los angeles, ca                                                                                                 2003 c 2005

 

        contributed sharp analytical abilities toward filing, negotiating, and collecting liens to include organizing and disseminating statements, drafting collections confirmation letters, and supporting general billing processes to boost bottom-line results.

 

assistant manager

ocean gardens board & care facility, santa monica, ca                                                                                            2002 c 2003

 

        utilized broad scope of industry and professional services knowledge to handle diverse facility responsibilities such as preparing medications for residents, arranging physician / healthcare support appointments, and documenting invoices.

 

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education

 

master of business administration                                                                                                                   university of phoenix

bachelor of biochemistry                                                                                                          yerevan state university (armenia)

 

business writing certificate                                                                                       advanced manufacturing training institute

microsoft office suite certificate                                                                              advanced manufacturing training institute

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