career objective                              

proficient operations manager exploring opportunity to contribute expertise toward supporting the employer in optimizing revenue and operational performance

 

profile                                                

ø  offer more than ten years progressive sales and management experience with expertise in supervising major national markets

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and experienced in managing broad scope of operations

ø  dynamic communication, presentation, negotiation, and relationship management skills

 

professional experience                

chrysler corporation                                                                                                                  1996? - present

dealer operations manager, southwest business center (11/06 c present)

         in recognition of superior performance, have steadily progressed within company to present role directing four district managers with 60 dealerships in the houston/north austin market

         successfully steer sales operations to generate high volume growth and revenue

         consistently achieve and beat wholesale targets

field operations specialist, world headquarters (3/04 c 11/06)

• effectively liaised between headquarters and the field organization
• coordinated with marketing, product development, volume planning, distribution, incentives, and corporate finance departments
• ensured that field and dealership needs were being met in a timely fashion

dealer operations manager, mid-atlantic business center (1/03 c 3/04)

• actively led a team of four district managers with 40 dealerships in the baltimore market
• achieved and maintained sales, service, and parts targets 

retail marketing manager, washington zone office (9/02 c 1/03)

• managed all aspects of wholesale operations for the zone
• worked directly with local dealer advertising associations on regional advertising campaigns and promotions

warranty manager, southeast business center (4/01 c 9/02)

• oversaw a team of three field warranty specialists
• assisted district managers and field warranty specialists with cost-effectively consulting dealerships on proper warranty processes
• responsible for achieving and maintaining warranty expense levels

customer relations manager, washington zone office (1/01 c 4/01)

• assisted district managers with consulting dealerships on customer handling processes
• consistently maintained excellent levels of customer satisfaction for the zone office

district sales & service manager, washington zone office (1/97 c 1/01)

• consulted dealerships on business development strategies for both sales and services
• effectively administered corporate policies

senior staff advisor, national customer call center (7/96 c 1/97)

• successfully resolved customer concerns related to warranty problems and responded to general inquiries

 

education                                           
bachelor of arts: marketing, michigan state university, 1995