Yyyyyy x. yyyyyy

 

Dynamic, ambitious and results-oriented Operations Management Professional with an exceptional track record of leading aggressive business positioning, process improvement and performance management initiatives for organizations in the retail industry.  Creative and talented, with the ability to implement cutting edge merchandising and marketing  strategies that optimize sales and revenue results. Strong manager with excellent employee development, training and teambuilding skills. 

Core competencies include:

 

Develop and Maintain Business Relationships

Drive Marketing & Operations Initiatives

Mentor and Motivate Sales Staff

Implement Effective Merchandising Strategy

Positive Leadership/Open Door Manager

Ability to Work in a Fast Paced Environment

Effectively Manage Multiple Projects

Exceed Sales Targets/Drive Growth

Direct, Coordinate/ Review Performance Activities

P & L Accountability & Budget Management

Business Analysis & Process Improvement

Inventory/Shrink Control

 

 

2009 to Present:  Barnes and Noble Booksellers  Independence, MI - Merchandise Manager

   Lead the integration of merchandising strategies to optimize sales results; collaborate with store management to define local market needs, and adapt promotion and display tools to capitalize on buying and consumer trends.

   Create performance reviews to booksellers and contribute toward the development of learning plans; provide ongoing training and mentoring to staff, and actively participate in general store management activities.

 

2007 to 2008:  Wilson s The Leather Experts  Independence, MI - Store General Manager

   Provided leadership and oversight for day to day business operations; created an atmosphere focused on customer service, and maximized profitability results through a combination of customer service, merchandising and marketing strategies.

   Consistently achieved compliance with corporate directives for sales and merchandising; hired, trained and developed a high performance staff, and kept employee turnovers at a minimum.

 

2006 to 2007:  Motherhood Maternity Independence, MI - Store General Manager

   Optimized sales results and customer service indicators through strong leadership and management styles; recruited, hired and developed a results-driven sales team, and maintained close controls on inventory and shrink levels.

   Consistently met/exceeded goals for new credit card applications and sales targets, and oversaw all scheduling and payroll management activities.

 

2005 to 2006:  Macy s Midwest  c/o Finlay Fine Jewelry, Overland Park, KS - Branch Sales Manager

Maintained oversight for sales goals, security standards and staffing initiatives; managed employee scheduling, communicated required sales goals, and balanced end of day cash and credit transactions.

Implemented discount schedules, promoted special events and sales, and adhered to labor hours budgets while ensuring a high level of customer service.

 

2004 to 2005:  New Lady Fitness, Shawnee Mission, KS - Club Manager

   Oversaw daily operations of a fitness facility; contributed toward achieving production goals as defined by the company, and led all payroll processes, new employee on-boarding, and marketing efforts.

   Recruited, hired, and trained fitness consultants, reception, and daycare staff; provided ongoing performance management and mentoring to optimize business success.

 

Yyyyyy x. yyyyyy

 

 

2003 to 2004:  Lenscrafters Independence, MI - Retail Manager, A.B.O Certified Optician

   Oversaw day-to-day operations of optical retail store and lab; enhanced financial performance by identifying opportunities for improvement.

   Recruited, hired and trained sales staff; managed payroll, incentives, new hire and associate change paperwork.

   Minimized both external and internal loss through adherence to company policies and procedures, and ensured compliance with all safety programs.

   Developed visual displays in accordance with corporate plan-o-grams.

 

1996 to 2003:  Eyemasters Parma, OH - General Manager, Licensed Optician

   Provide exceptional customer service for this optometric business; hired and trained staff, resolved operations and customer service issues, and forecasted staffing needs based on historical sales and activity data.

   Developed monthly, weekly and daily sales goals; implemented strategic inventory control standards resulting in minimal shrink.

 

 

08/1998:   Loretta Paganini School of Culinary Arts Chesterland, Ohio - Culinary Arts degree

 

10/99 Ohio State Optician License

10/99 American Board of Opticians Certified