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Yyyyyy x. yyyyyy
1727 W. Emelita Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Qualifications Profile
Ø Client-focused professional with dynamic communication, customer service and interpersonal relation skills vital to sustaining and growing business
Ø Effectively consult with customers to identify needs, troubleshoot problems and provide prompt solutions to issues ranging from services and products to complex technical matters
Ø Excel in prioritizing, planning and managing workflow/projects to meet critical deadlines and quality standards within fast-paced, time-sensitive environments
Ø Technology-savvy, with extensive knowledge of digital TV, Internet and phone as well as audio/video equipment
Professional Background
AT&T U-Verse-Mesa, AZ 2008-Present
Technical/Customer Service Support
Contracting through ASAP (2009-current) and Teleworld Staffing (2008-2009), provide quality Level 2 Technical and Customer Service Support to AT&T U-Verse clients, with goal of generating loyalty, retaining customers and building business base through high level of customer satisfaction
Actively field and respond to over Internet protocol TV, Internet and phone service inquiries and proficiently troubleshoot for prompt resolution
Freelance-Phoenix, AZ 2002-2008
Audio/Video Technician
Facilitated setup/striking and/or operation of audio, video and lighting for broad clientele including hotels, resorts and convention centers throughout Phoenix and Las Vegas regions
Steered wide-range projects spanning trade shows, meetings, conventions, and entertainment A/V services
AT&T - Mesa, AZ 1990-2002
Bill Processing Clerk
Proficiently managed 1-800 number business client billing functions ranging from printing, processing and quality control to sorting and mailing
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