Dynamic Communications Specialist eager to contribute exceptional writing, strategic planning,

and media relations expertise toward supporting a progressive health care organization in achieving business goals and objectives.

 

 

         Adept at writing, fact-checking, editing, and strategic message development and execution.

         Extremely detail-driven, methodical, flexible, and able to effectively adapt communication style to connect with diverse audiences.

         Outstanding performance in community outreach and public relations.

         Self-directed, resourceful, diplomatic and dependable with a solid reputation for integrity and keen attention to deadlines and accuracy.  

         Long-respected for vision, advocacy skills, team-building talents, and capabilities in coordinating complex projects and driving collaborative efforts between multi-disciplinary personnel.

         Objective, personable, and regarded as a natural leader.

         Winner of 2007 Telecom Leaders Circle award presented to top 1% of Verizon managers.

         Able to create influential verbal and written communication pieces in all forms (electronic, print, face-to-face, video). 

         Significant experience in group facilitation and delivering presentations.

         Well-versed in financial and other company performance metrics including service, operations, capital expenditures, revenue, expense and workforce profiles.

 

 

M.A. in Organizational Communication, University of Kansas                           GPA 4.0

 

B.S. in Journalism, William Allen White School, University of Kansas                 GPA 3.2

 

 

Independent Consultant C Verizon Services Operations (VSO), 2009 to Present

Writer / Strategic Planner

• Contribute extensive communications background toward planning, writing and producing quarterly recognition award program designed to honor top talent and maximize employee retention and satisfaction.
• Author and publish informative and compelling feature web articles on company s 2010 initiatives pertaining to supply chain services, energy, network operations and real estate.
• Conduct comprehensive research to compose newsletters and tip sheets (Green Communication campaign) on fuel conservation, energy efficiency, recycling, and going paperless.
• Leverage excellent talents in aligning written content with appropriate audience to prepare scripts for Chief Sustainability Officer s Green TV broadcasts.

 

Continued

 

 

 

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Professional Experience continued

 

Verizon, Boston, MA, 2004 to 2008

Senior Staff Consultant C Public Affairs & Communication

         Served as Communications Specialist for New England region, supporting President through strategic executive communications including talk points and business updates to employees.

         Functioned as liaison to reporting groups and national Corporate Communications group.

         Seamlessly teamed with Marketing, Human Resources, Safety, Operations, IT, Labor Relations, Media Relations, Investor Relations and Verizon Foundation in crisis management efforts.

         Proactively created and launched employee communications plans which successfully elevated productivity, addressed cultural diversity goals, and conveyed organizational progress and revenue performance.

         Exhibited considerable leadership attributes in heading communications council comprised of representatives from all functional groups and by representing national Employee Communications group on regional president s team.

         Managed and maintained web site content for New England region.

         Championed development and orchestration of news bulletins, announcements and marketing promotions to engage, inspire and motivate employees.

 

Verizon (Corporate Communications), 1986 to 2003

Writer / Editor / Communications Advisor

         Held numerous roles spanning executive communications, employee  communications,  media relations, advertising, speech writing, and annual report production.

         As Communications Advisor, provided critical guidance to senior leaders and prepared extensive speeches and articles.

         Spearheaded and participated in company-wide emergency response initiatives, annual fund-raising campaigns, corporate employee recognition programs, and communications strategies to heighten awareness of Verizon Foundation s programs.

 

 

Park Avenue Nursing and Rehabilitation Center, Arlington, MA

 

Newton Wellesley Hospital

 

Affinity Hospice, Bedford, MA