yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

profile

 

respected consumer advocate and investigator offering over 20 years experience in the oil and gas industry. extensive expertise in client needs analysis with a consultative approach to customer service operations. expert businessperson, able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment. recognized as dedicated and innovative professional, with a proven commitment to quality and integrity.

 

technical proficiencies

 

windows pc/mac os troubleshooting

microsoft office suite, including powerpoint, excel, word, and outlook

accounting software, including commercial mail and account collecting

pbx operator, with extensive call center experience

 

professional experience

job title british petroleum oil                                                                                                2010-present

• actively assisted concerned customers in the resolution of a broad range of issues, including safety, finances, and restoration of livelihood.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

job title cypress fairbanks independent school district                                                           2003-2009

• spearheaded a wide variety of education support operations, from fundraising and mentoring to involving parents and consulting educational professionals on key issues.

 

job title jp morgan chase                                                                                                             2000-2002

• oversaw extensive administrative functions, handling high-volume phone calls while providing quality customer service to all clients.

 

job title the associates national bank                                                                                        1995-1998

• skillfully served as fraud investigator, responsible for processing lost and stolen cards on behalf of clients.
• tasked with troubleshooting all credit card payment issues, facilitating timely verification and approval.

 

job title cintas commercial products and services                                                                    1990-1995

• hand-selected to handle all collection issues, from collecting overdue accounts, securing payments and securing promise to pay.

 

professional education

 

graduate concorde career institute

transfer houston community college

transfer texas southern university

graduate texas real estate school

 

technical training for mac and apple products 2010