career profile

self-directed, results-oriented administration professional with 10+ years of successful experience in management, human resources, and customer service. proven capacity to handle variable functions necessary in leading a successful entity. dynamic communicator and persuasive speaker, able to forge meaningful associates with clients, colleagues, and suppliers/vendors. talent to identify the strengths and weaknesses of staff members and ability to encourage a risk-free, positive atmosphere. demonstrated talent for developing and implementing plans that successfully meet the operational and sales objectives of the organization.

administration / personnel supervision / operations / client relations

written & verbal communication / professional development & training / human resources

professional experience

customer experience manager/operational manager, 1994 c present

victoria's secret, schaumburg, il
plan, direct, or coordinate the operations of a retail location that generates $12mm in annual revenue. formulate policies, manage daily operations, and plan the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. direct and coordinate corporate visits and activities of the businesses concerned with the production, pricing, sales, or distribution of products.

• review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• manage staff, preparing work schedules and assigning specific duties.
• direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• establish and implement departmental policies, goals, objectives, and procedures, conferring management and staff members as necessary.
• determine staffing requirements; interview, hire and train new employees, or oversee those personnel processes.
• plan and direct activities such as sales promotions, coordinating with other department heads as required.
• determine goods and services to be sold, engage in pricing functions, based on forecasts of customer demand.

 additional experience

office manager

bearing distributors, east dundee, il

successfully oversaw all daily warehouse operations and ensured consistent efficiency. demonstrated how a productive organization should be ran with teambuilding and leadership expertise.

• accurately performed billing functions and addressed any discrepancies immediately to verify the integrity of the figures.
• scheduled and dispatched drivers to assigned locations and tracked customer service and whether drivers adhered to time constraints.
• maximized methods that were sure to increase customer satisfaction and boost retention and referrals.