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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
results-driven leader with expertise in business management eager to contribute talents toward actively supporting a progressive organization in optimizing performance.
career profile
ø over 13 years of computer operations and business administrative experience.
ø proven background in all facets of departmental leadership.
ø outstanding skills in direction of financial and business procedures.
ø knowledgeable in administrative leadership, quality and financial management.
ø exceptional project management and systems development skills.
ø adept in developing strategic programs to upgrade customer satisfaction.
ø demonstrated competence in team leadership, training and customer service/relations.
ø knowledgeable in administrative procedures, policy/procedures and data entry.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø notable ability in personnel training and employee retention.
ø adept in project management, client relations and tracking systems.
ø proficient in advanced business software applications, including salespro, mcif, impacs, ncr corrillian voyager, daisy (disaster account information system) and entrust identityguard.
professional experience
hancock bank, gulfport, ms 2002 - current
business systems analyst team lead 2009 - current
manage open systems team of five analysts on teller, online banking and front-end sales system.
oversaw mortgage account transfer and online banking conversion to bank s outsourced platform.
co-project manager for bank-provided overdraft program regarding regulatory requirements response initiative.
associate project manager 2007 - 2009
designed, developed and executed several large-scale corporate technology initiatives, listed below.
managed several efforts to determine project execution criteria (timing, cost, etc).
researched various technologies and systems options.
business systems analyst ii 2005 - 2007
coordinated with it department for online banking and bill payment services.
converted damaged inhouse systems to outsourced infrastructure post-katrina.
reconfigured existing outsourced bill payment system to new provider.
lead analyst responsible for confirmation of design and system testing.
project manager maintaining plans, schedules and weekly meetings.
implemented daisy system for improved branch access to account information.
direct banking sales associate ii 2003 - 2005
opened telesales deposit accounts and performed retail loans sales.
booked over $1mm in loan sales volume in 2004.
direct banking service associate ii 2002 - 2003
serviced business and retail customer calls.
promoted to train online banking personnel.
yyyyyy x. yyyyyy
page two
blockbuster video (dmk entertainment inc.), southaven, ms 1997 - 2002
store manager 2001 - 2002
operated all aspects of store.
recruited and oversaw personnel, including termination when needed.
additionally, managed inventory/products and provided customer service.
assistant store manager 1999 - 2001
received assistant manager of the year award in 2001.
customer service representative 1997 - 1999
earliest assignment with blockbuster.
projects
hancock bank
posting balance standardization project
redesigned item posting process for checking accounts.
coordinated with legal, marketing and system design.
oversaw team of over 50 employees.
small business online banking project
defined requirements and developed bank s first online banking system.
included funds transfer, e-statements, bill payment and ach services.
mortgage core system outsourcing project
outsourced bank s inhouse real estate system to dovenmeuhle mortgage, inc.
converted over 7,000 accounts and processed required respa documentation.
business credit card outsourcing project
established new provider for business credit card customers.
consumer credit card outsourcing conversion project
moved more than 3,000 customer credit accounts to first nation bank of omaha subcontractor.
education
university of southern mississippi
bachelor of science, business administration (management), 2001
hinds community college
general studies, 1994-1996
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a business management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include a bachelor s degree in business administration, with a focus on management, and over 13 years of demonstrated in-depth expertise in project management and operations. to complement this background, i possess personnel supervision, team leadership, systems design and development, as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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