yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
highly experienced professional with cross-functional experience in personnel counseling/therapy and management within the information technology environment, seeking to utilize both areas of expertise in a supervisory role for a technology-focused organization seeking to maximize goals in a team-focused workplace.
ø master of arts, summa cum laude, professional counseling.
ø bachelor of science, with honors, human psychology.
ø multiple certifications and relevant association memberships.
ø over 15 years of professional business and concurrent therapy/counseling assignments.
ø responsible for staff oversight regarding personnel performance, individual career path counseling and process improvement development.
ø project management in relevant training for service desk agents and team leaders, with strong focus on serving in liaison role between management, service personnel and clients.
ø have served in technical writing and database development and management roles.
ø additionally, held oversight responsibilities in youth mentorship program, including organizing training for at risk individuals, and as a marriage/family therapist.
unisys corporation, austin, tx 2001 c present
service desk team leader/supervisor, austin managed services center (2001-present)
oversee staff of 100+ service desk agents regarding individual job performance and career path as related to corporate business standards.
focus on continuous process improvement for delivering technical customer service, providing coaching/counseling as needed.
develop methods of identifying and diminishing productivity inhibitors; diligently support increased and open communication between management and service personnel.
work closely with support center manager regarding new-hire interviewing, agent scheduling and service desk configuration.
developed training program for team leaders and coordinated training and other processes during expansion start-up of new call center.
successfully completed virus remediation disaster recovery and provide second level support for service desk.
act as subject matter expert (sme) for all software and networking support platforms and serve in data repository backup/restoration role for service desk.
service desk agent (2001)
provided first-level software/network support telephone support.
developed user-friendly database, providing easily-searchable technical support resolution.
worked closely with all personnel to engender strong communication between management and service desk personnel.
the center for relational care, austin, tx 2006 c 2007
marriage and family therapist
in this concurrent role, worked with low-income families, providing pre-marital, marital, divorce, adolescent and family care therapies.
yyyyyy x. yyyyyy
greater san marcos youth council, san marcos, tx 2000
developed educational and recreational activities for youth in community.
interacted with families, providing training on developing and strengthening positive families as well as coping skills regarding communication and anger-management techniques.
prior to 2000, served as a teaching assistant, for the department of psychology at texas state university, san marcos, tx. in this role lectured on quantitative and statistical methodology as well as interfaced with students, maintain office hours for discussions regarding coursework and other issues. additionally, worked as a first safety technician/branch office assistant for webb, murray & associates, of corpus christi, tx, installing and repairing various systems, performing examinations of equipment and developing databases for work order creation/tracking.
texas state university, san marcos, tx
master of arts, professional counseling, marriage and family specialization, 2007
summa cum laude graduate
member, chi sigma iota honor society
bachelor of science, human psychology, 2000
graduated with honors
member, psi chi national honor society
national certified counselor (ncc)
licensed professional counselor intern for the state of texas (lpc-intern)
certified prepare/enrich model therapist
center for relational care certified counselor
american association of christian counselors
american counseling association
american psychological association
american psychological society
texas psychological association
christian counselors of texas
a+ comptia 2002 c certified hardware/software support technician
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
cover letter text
hiring agent name
city, state zip code
i am currently seeking a challenging career opportunity in a supervisory position and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include a master of arts, professional counseling, a bachelor of science, human psychology, both degrees earned with honors, multiple relevant certifications and over 15 years of professional experience in the it software/networking/database development sector as well as in family counseling and therapy. to complement this background, i possess demonstrated expertise in personnel oversight and development, process improvement, and serving in a management/personnel/client liaison role, as well as strong analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!