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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

career objective                              

results-driven manager eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer in optimizing revenue and operational performance

 

profile                                                

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  training and directing top-performing support teams

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  solid computer skills including experience in generating and managing spreadsheets in microsoft excel

 

professional experience                

afni, insert location                                                                                                      11/06 c present

customer service manager

         in recognition of outstanding performance, steadily progressed within company to achieve managerial position at this third-part customer services call center; prior experience as customer services agent and collection specialist

         proficiently respond to customer inquiries and troubleshoot concerns to ensure high satisfaction levels; investigate customer complaints

         developed and implemented comprehensive staff training program that included training materials and taped simulation practice procedures

         direct and motivate staff; achieved significant reduction in employee turnover due to improved relations and effective motivation strategies

 

temporary housewives cleaning services, insert location                                               3/02 c 11/06

operations manger 

         successfully steered all aspects of company operations and oversaw sales team

         handled all back office functions including financial planning and budgeting, marketing, and establishing pricing policies

         interfaced with vendors, negotiated contracts, scheduled ship dates, instituted inventory control system, ensured that supplies were consistently available

         scheduled, trained, and assessed staff performance; managed employee payroll

 

universal services, insert location                                                                                  2/00 c 2/02

administrative assistant

         effectively handled all office purchasing, organizational systems, and correspondence; additionally responsible for company ceo/president s personal finances

         scheduled and conducted rental and sales properties viewings

         maintained rental property leases and oversaw condo fee collections; administered payroll and tax deposits

         coordinated with maintenance staff to ensure consistently high quality property upkeep

 

education                                           

bachelor in finance, rochville university, 2008

associate in communications, rochville university, 2006

 

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