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career objective
results-driven manager eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer in optimizing revenue and operational performance
profile
ø facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø training and directing top-performing support teams
ø strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs
ø dynamic communication, presentation, negotiation, and relationship management skills
ø effectively identify and capitalize on opportunities to penetrate and develop markets
ø solid computer skills including experience in generating and managing spreadsheets in microsoft excel
professional experience
afni, insert location 11/06 c present
customer service manager
in recognition of outstanding performance, steadily progressed within company to achieve managerial position at this third-part customer services call center; prior experience as customer services agent and collection specialist
proficiently respond to customer inquiries and troubleshoot concerns to ensure high satisfaction levels; investigate customer complaints
developed and implemented comprehensive staff training program that included training materials and taped simulation practice procedures
direct and motivate staff; achieved significant reduction in employee turnover due to improved relations and effective motivation strategies
temporary housewives cleaning services, insert location 3/02 c 11/06
operations manger
successfully steered all aspects of company operations and oversaw sales team
handled all back office functions including financial planning and budgeting, marketing, and establishing pricing policies
interfaced with vendors, negotiated contracts, scheduled ship dates, instituted inventory control system, ensured that supplies were consistently available
scheduled, trained, and assessed staff performance; managed employee payroll
universal services, insert location 2/00 c 2/02
administrative assistant
effectively handled all office purchasing, organizational systems, and correspondence; additionally responsible for company ceo/president s personal finances
scheduled and conducted rental and sales properties viewings
maintained rental property leases and oversaw condo fee collections; administered payroll and tax deposits
coordinated with maintenance staff to ensure consistently high quality property upkeep
education
bachelor in finance, rochville university, 2008
associate in communications, rochville university, 2006
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