sales ~ customer service ~ administrative ~ operations

career profile

 

ø  offering numerous years of successful management experience within retail industry, with solid background in all areas of general operations

ø  excel in defining and implementing strategies to build business through aggressive sales and marketing, innovative merchandising, new product launches, and dynamic customer service

ø  effectively recruit, hire, train, and lead high-performance sales and customer service teams

ø  expertise in maximizing profits through proactive cost controls, effective inventory management, sound human/financial resource management, and decisive leadership

ø  recognized as a top performer throughout the florida region with gap inc.; contribute to overall corporate performance by collaborating in new store launches, mentoring district managers and facilitating dynamic management training programs

professional experience

 

gap inc.                                                                                                                       1993-present

general manager; 2002-current

  promoted to steer store operations; consistent track record of optimizing bottom-line performance

  implement targeted sales, promotional and merchandising strategies to drive sales growth

  effectively hire, train and lead customer-focused teams

  promote a collaborative, supportive teamwork environment instrumental to maintain high employee retention in industry notorious for extensive turnover

  strategically schedule staff to optimize use of resources and control labor costs/payroll

  maintain optimal inventory/stock levels and product mix based on existing and forecasted consumer buying trends

  manage administrative functions including records, performance evaluation and corporate reporting

associate manager, 2001-2002

sales associate, part-time; 1993-2001

  progressed from part-time sales to oversee planning and merchandising for $5m annual volume adult, kids and baby store; hired/trained staff committed to customer service excellence and oversaw daily operations

 

bky photography-cairo, egypt                                                                                     1984-1990

co-owner

  successfully launched and operated profitable photography laboratory/studio

  directed all areas of business operations, from hiring, training and staff supervision to sales, marketing, customer service, buying, inventory control, and administrative/financial functions

education

 

bachelors degree, business administration; florida state university

activities

 

reading volunteer, local elementary school

partner, big mama c a local charity clothing underprivileged children
supporter, city of ft. lauderdale recycling program c local schools and mall businesses

 

 

 

 

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hiring agent name

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company name

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dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert title of target position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a successful track record in the retail industry, with several years as general manager of a  multi-million dollar  store.  i offer expertise in driving sales growth, delivering world-class customer service, building and leading dynamic teams, and strategically steering operations to maximize profits.  developing a progressive career with gap, inc. over the course of many years, i have positioned myself as recognized leader and top performer, and in addition to managing store operations, i actively collaborate in store launches, mentor district managers and deliver management training programs for the company. prior to joining the gap, i successfully co-owned and operated a profitable business in cairo egypt, with full-scope business management responsibilities. to complement this background, i offer a bachelor degree in business administration.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy