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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Tel: (xxx-xxx-xxxx

abc@xyz.com

 

Dedicated Quality Assurance/Control Specialist eager to contribute expertise in process enhancements, operational optimization and standards compliance toward supporting a dynamic company in maximizing results.

 

Qualifications Profile

 

Able to precisely define goals, uncover challenges, propose modifications, and drive solution implementation to achieve measurable process improvements. Demonstrated ability to set up, implement, and manage quality systems, create control plans, and devise quality manuals, procedures and work instructions. Broad leadership talents inclusive of staff training, supervision, delegating tasks, conducting performance evaluations, and enforcing safety compliance. Familiar with FDA, cGMPs and other regulatory guidelines. Excel in production management, utilizing metrics analysis to drive continuous improvement, and launching corrective and preventative actions to elevate quality control. Implemented quality systems, training, and production initiatives for new start-up facilities.

 

Selected Achievements:

 

         Achieved ISO 9001:0000 xxxxxx xxxx , xxxx , xxxxx 00000:2003 certifications recognized by RABQSA International.

         Led Airgas to rank #1 in customer satisfaction as reported by National Corporate Quality Department Customer Survey Program.

         Orchestrated series of efforts to elevate production performance by 26%, reduce occurrence of non-confirming products by 8%, and lower third-party supplier product/service inconsistencies by 10%.

         Achieved and maintained regional average of 97% on-time delivery goal for customer orders.

         Created and assembled annual capital budgets for laboratory/production equipment upgrades resulting in operating cost reduction of 20%.

         Increased annual revenue for BOC by $200K through proficiencies in technical training and captured an additional $100K in revenues by instituting on-site customer needs analyses.

         Improved and maintained BOC pricing guides to maintain 35%+ gross profit margin.

         Successfully reduced incoming customer calls for BOC by 12% and order entry errors by 10%.

         Innovatively implemented tracking system which lowered customer complaints by 20%.

 

Professional Experience

 

Airgas, Inc., 2004 to 2009

Quality Assurance Manager (2005 to 2009)

         Spearheaded development and management of company-wide quality process supporting largest regional business within organization generating $128M in annual sales.

         Consistently maintained 100% compliance during tenure and led internal company and external ISO registrar audits for 13 separate ISO 9001:2000 certified facilities.

         Applied dynamic problem solving capabilities to slash customer complaints by 30%.

         Proficiently conducted full system ISO encompassing customer service, purchasing, product realization, document control, metrics, laboratory, and plant operations.

         Diligently examined Supplier Corrective Action Requests (SCARs) and swiftly implemented solutions to non-conformities.

         Employed outstanding leadership talents to train, educate, coach and direct personnel in maintaining 100% compliance with safety, ISO, SOPs, CFR 49, industry trade requirements.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Identified deviations and prepared work instructions to fortify employee safety and productivity.

         Relied upon to draft and approve custom product certificates of analyses.

         Purchased, installed, and trained personnel on laboratory instrumentation upgrade projects featuring process and variable instruments such as THC, moisture, trace O2, NDIR, and GC.

         Directed staff in use of appropriate calibration standards and instrumentation with LDL studies for medical device and specialty products.

 

Technical Support Manager (2004 to 2005)

  • Provided quality technical assistance to regional companies and nationwide callers with inquiries spanning product costing, as well as safety and technical literature (MSDS, MIL specs, certificates of analysis, safety bulletins, and SOPs).
  • Exhibited exemplary organizational skills in responding to an average of 20 inquiries daily.
  • Accurately calculated and provided numerous price quotes per day for regional companies.

 

BOC Gases, Inc., 1997 to 2004

Technical Support Manager (2001 to 2004)

  • Created and administered product training and technical assistance to customer service and sales teams supporting business unit producing $45M in annual sales.
  • Leveraged significant multi-tasking capabilities to oversee support to more than 40 distributors.

Inside Sales Medical (2000 to 2001)

  • Performed account development and management of $2M customer base, consistently maintaining 35% gross profit margin for medical products and equipment solutions.
  • Drove company growth by boosting sales revenues for new products by $80K.

 

Customer Service Performance Coach (1997 to 2000)

  • Motivated, coached and led team of 10 national customer service representatives in supporting 40+ distributors.

         Demonstrated strong multi-tasking and prioritization skills in effectively processing high-volume inbound/outbound calls while simultaneously achieving consistent 98% accuracy in order entry.

 

Education & Training

 

ISO 13485:2003 certification BSI, 2007

 

ISO 9001:2000 certification QAI, 2006

 

Certified Auditor and Member of RABQSA International

 

Additional Training:

         Situational Leadership

         Problem Solving

         Managing Customer Complaints

         Process and Variable instruments (EZ Chrom Elite software)

         Transportation of Hazardous Materials (HM-126, CFR 49 172.704)

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Tel: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a Quality Assurance capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you solid experience in production environments, outstanding expertise in leading highly-effective quality assurance and control programs, and an exemplary blend of talents in compliance, audits, continuous improvement, and staff management. To complement these qualifications, I offer proficiency in the medical device industry which imposes extremely stringent quality criteria.

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional committed to supporting you in achieving your objectives through superior self-initiative, unparalleled resourcefulness, and well-honed leadership attributes. I am extremely confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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